
Product Manager Business Banking
2 days ago
HO Product Manager Business Banking-HO & SUPPORT-Ho Business Banking
Product Ownership & Strategy
- Own the entire lifecycle of business banking products (e.g., Current Accounts).
- Define new use cases and customer journeys to enhance experience across digital platforms.
- Develop product pricing, positioning strategies, and business cases for investment.
- Translate product strategy into detailed requirements and prototypes.
Customer Experience & Servicing
- Streamline KYC and onboarding processes to reduce turnaround time (TAT) and rejection rates.
- Address product and servicing queries in coordination with customer experience teams.
- Drive initiatives to improve Transactional and Relationship NPS (TNPS/RNPS).
Process Re-engineering
- Identify inefficiencies and lead re-engineering projects to optimize workflows.
- Implement automation and digital solutions to minimize manual interventions.
Cross-functional Collaboration
- Work with IT, Marketing, UI/UX, Business Solutions, and other verticals to ensure efficient implementation.
- Coordinate with departmental heads, vendors, and internal stakeholders for project execution.
Analytics & Reporting
- Analyze customer behavior and usage data to recommend improvements.
- Maintain timely and accurate MIS and reporting.
- Track and improve KPIs such as leads generated, NPS, CSAT, and feedback resolution.
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