Product Manager Business Banking

2 days ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 25,00,000 per year

HO Product Manager Business Banking-HO & SUPPORT-Ho Business Banking

Product Ownership & Strategy

  • Own the entire lifecycle of business banking products (e.g., Current Accounts).
  • Define new use cases and customer journeys to enhance experience across digital platforms.
  • Develop product pricing, positioning strategies, and business cases for investment.
  • Translate product strategy into detailed requirements and prototypes.

Customer Experience & Servicing

  • Streamline KYC and onboarding processes to reduce turnaround time (TAT) and rejection rates.
  • Address product and servicing queries in coordination with customer experience teams.
  • Drive initiatives to improve Transactional and Relationship NPS (TNPS/RNPS).

Process Re-engineering

  • Identify inefficiencies and lead re-engineering projects to optimize workflows.
  • Implement automation and digital solutions to minimize manual interventions.

Cross-functional Collaboration

  • Work with IT, Marketing, UI/UX, Business Solutions, and other verticals to ensure efficient implementation.
  • Coordinate with departmental heads, vendors, and internal stakeholders for project execution.

Analytics & Reporting

  • Analyze customer behavior and usage data to recommend improvements.
  • Maintain timely and accurate MIS and reporting.
  • Track and improve KPIs such as leads generated, NPS, CSAT, and feedback resolution.
Experience LevelMid Level

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