Assistant Manager Operations

2 days ago

Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

Job Title: Assistant Manager Operations

Location: Pune

Job Summary:

We are seeking a dynamic and experienced individual to join our team as an Assistant Manager Operations. The successful candidate will play a key role in overseeing and enhancing the operational efficiency of our business processes. The Assistant Manager Operations will collaborate with cross-functional teams to ensure seamless execution of projects, meet client expectations, and drive continuous improvement initiatives.

Responsibilities:

  1. Operational Oversight:
  • Supervise day-to-day operations, ensuring adherence to established processes and standards.
  • Monitor key performance indicators (KPIs) and implement corrective actions to achieve performance targets.
  • Conduct regular operational reviews to identify bottlenecks, inefficiencies, and areas for improvement.
  • Collaborate with department heads to align operational goals with overall business objectives.
  • Implement technology solutions to automate routine tasks and enhance operational effectiveness.  

  2. Client Management:
  • Build and maintain strong relationships with clients, understanding their needs and expectations.
  • Collaborate with clients to identify opportunities for process optimization and improvement.
  • Conduct regular client feedback sessions to gather insights and ensure client satisfaction.
  • Act as a point of contact for addressing client concerns and resolving issues promptly.
  • Work closely with the sales team to identify upsell and cross-sell opportunities based on client needs. 

  2. Team Leadership:
  • Lead and mentor a team of operations professionals, fostering a positive and collaborative work environment.
  • Provide coaching and development to team members, promoting their professional growth.
  • Conduct regular team meetings to communicate goals, provide updates, and address concerns.
  • Foster a culture of innovation and continuous improvement within the operations team.
  • Collaborate with HR for recruitment efforts and talent acquisition to build a high-performing team. 

  2. Process Improvement:
  • Identify areas for process improvement and implement initiatives to enhance operational efficiency.
  • Work closely with the Process Excellence team to implement best practices and streamline workflows.
  • Conduct root cause analysis on operational issues and implement preventive measures.
  • Facilitate cross-functional workshops to gather input for process optimization.
  • Stay abreast of industry trends and technologies to recommend and implement innovative solutions. 

  2. Quality Assurance:
  • Ensure the delivery of high-quality services by implementing and monitoring quality assurance processes.
  • Conduct regular audits to identify and address any issues affecting operational performance.
  • Develop and maintain a comprehensive quality management system.
  • Collaborate with training teams to ensure staff members are well-trained on quality standards.
  • Establish and communicate quality metrics to drive a culture of continuous improvement.

Qualifications:

  • Bachelor's degree in [relevant field]; Master's degree preferred.
  • 5 years of experience in business process management or related field.
  • Proven experience in a leadership or supervisory role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to thrive in a fast-paced and dynamic work environment.

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