Area Manager
5 hours ago
Please find below the company details and Job description for your reference.
About the company- ASSOCIATE COMPANY OF AIS (ASAHI INDIA GLASS LTD) SHIELD AUTOGLASS LIMITED (Windshield Experts) is a 50:50 Indo-Japanese joint venture. The company is a subsidiary of Asahi Glass Company, Japan and an associate company of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. Windshield Experts is the first and only network of specialized repair and replacement centers for automotive glass in India. The company was established in 2001 with the opening of the first service center in New Delhi and currently has a network of 90+ service centers spread across 50+ cities in India.
Companys Link &
Role Name
Area Manager
Role Description
To manage the cluster of centres as per company defined policies and achieve targets given by the company.
Role purpose
To achieve targets w.r.t. sales (glass & other products & services), payment collection, customer satisfaction (NPS score), profitability. Ensure adherence to centre SOPs, ensure customer relationship, conduct local area marketing activities, ensure optimum inventory at centres and improve overall business of the company in the given cluster.
Job Holder
Responsibilities Heads
KRA (Key Result Areas)
KPI (Key Performance Indicators)
Sales
Achieve sales targets:
- Glass
Actual v/s target
- Ancillary Sales ( Sales of Wiper/ Vaccuming / Detailing / Battery)
Actual v/s target
- No. of business tie-ups
Actual v/s target
Cost
Ensure profitability [EBITDA] at the centre level and overall cluster level
Actual v/s target
Centre expenses within budget
Actual v/s targetPayment collection from customers - insurance companies, end customers, corporate / fleet customers etc.
100%
Customer
Ensure NPS as per target (>85)
Actual v/s target
Resolution of customer complaints within defined TAT
Within defined TAT
Process
Ensure insurance document submission as per defined TAT
Actual v/s target
Adherence to centre SOPs - Ensure centre audit score as per target
85
Conduct centre reviews as per plan and share MOM with superiors
As per plan
Ensure marketing activities in the catchment as per plan
As per plan
Visit customers like insurance fraternity, fleet, corporate customers in the cluster as per plan
As per plan
Training
Conduct regular training of the team on soft skills, new initiatives of the company etc.
As per plan
MIS
Preparation and submission of various reports - sales, gap analysis etc.
As per plan
Market feedabck
Monitoring and reporting of market trends - competition, practices etc.
As per defined timeline
REQUIREMENTS
Knowledge & Skills
Insurance process, centre / store operations, customer handling, customer relationship management; Team Handling, Branch Handling, Area or Territory Management, Inventory Management and Audits
Good communication in local language, Hindi or / & English
Experience & Package
8-15 years of relevant experience
Qualification
Graduate / MBA / bothINTERACTIONInternalCustomersOther External parties/ VendorsAll departments of WEEnd customers, insurance fraternity, corporates, fleet / travel companies etc.Glass and other material vendors, landlords, property dealers Role & responsibilities
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