Area Manager
18 hours ago
Please find below the company details and Job description for your reference.About the company- ASSOCIATE COMPANY OF AIS (ASAHI INDIA GLASS LTD) SHIELD AUTOGLASS LIMITED (Windshield Experts) is a 50:50 Indo-Japanese joint venture. The company is a subsidiary of Asahi Glass Company, Japan and an associate company of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. Windshield Experts is the first and only network of specialized repair and replacement centers for automotive glass in India. The company was established in 2001 with the opening of the first service center in New Delhi and currently has a network of 90+ service centers spread across 50+ cities in India.Companys Link & Role NameArea ManagerRole DescriptionTo manage the cluster of centres as per company defined policies and achieve targets given by the company.Role purposeTo achieve targets w.r.t. sales (glass & other products & services), payment collection, customer satisfaction (NPS score), profitability. Ensure adherence to centre SOPs, ensure customer relationship, conduct local area marketing activities, ensure optimum inventory at centres and improve overall business of the company in the given cluster.Job HolderResponsibilities HeadsKRA (Key Result Areas)KPI (Key Performance Indicators)SalesAchieve sales targets:GlassActual v/s targetAncillary Sales ( Sales of Wiper/ Vaccuming / Detailing / Battery)Actual v/s targetNo. of business tie-upsActual v/s targetCostEnsure profitability [EBITDA] at the centre level and overall cluster levelActual v/s targetCentre expenses within budgetActual v/s targetPayment collection from customers - insurance companies, end customers, corporate / fleet customers etc.100%CustomerEnsure NPS as per target (>85)Actual v/s targetResolution of customer complaints within defined TATWithin defined TATProcessEnsure insurance document submission as per defined TATActual v/s targetAdherence to centre SOPs - Ensure centre audit score as per target 85Conduct centre reviews as per plan and share MOM with superiorsAs per planEnsure marketing activities in the catchment as per planAs per planVisit customers like insurance fraternity, fleet, corporate customers in the cluster as per planAs per planTrainingConduct regular training of the team on soft skills, new initiatives of the company etc.As per planMISPreparation and submission of various reports - sales, gap analysis etc.As per planMarket feedabckMonitoring and reporting of market trends - competition, practices etc.As per defined timelineREQUIREMENTSKnowledge & SkillsInsurance process, centre / store operations, customer handling, customer relationship management; Team Handling, Branch Handling, Area or Territory Management, Inventory Management and AuditsGood communication in local language, Hindi or / & EnglishExperience & Package8-15 years of relevant experienceQualificationGraduate / MBA / bothINTERACTIONInternalCustomersOther External parties/ VendorsAll departments of WEEnd customers, insurance fraternity, corporates, fleet / travel companies etc.Glass and other material vendors, landlords, property dealers Role & responsibilities
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