Customer Success Intern

About FarMart:

FarMart is a modern food supply network connecting farming communities, food businesses, and consumers. We are seamlessly integrating food value chains. We source produce scalably via our first-mile platform, optimize processing through an asset-light model, and subsequently distribute finished food digitally. By consolidating complex supply and distribution channels on a single platform, we are changing the way food is bought and sold in India and the world. Our mission is to create more resilient, reliable, and rewarding food value chains for humanity. At FarMart, we're dedicated to building the good food economy.

We're proud to be backed by renowned venture capitalists, including General Catalyst, Matrix Partners, Omidyar Network, and Avaana Capital, who invest in sustainable and purpose-driven tech companies. Our trusted partners include industry leaders like ITC, Sugna, Adani, Olam, Britannia, Glencoe, and Coffeco, among many others.

Founded by childhood friends Alekh Sanghera and Mehtab Singh Hans in 2015, FarMart set out to create a scalable tech solution that would make farming a reputable, profitable, and preferred profession for the next generation. Since our launch in 2015, we've established partnerships with over 230,000 farm aggregators and have positively impacted the lives of 3.2 million farmers and more than 2,000 food businesses worldwide.

To learn more about us, you can refer to the following media coverage:

• Moneycontrol

• Hindu Business Line

• YourStory

Job Title: Customer Success Intern

Company Overview:

FarMart Pantry is embarking on an exciting journey to build a strong presence in the Quick Commerce, E-commerce, and Modern Trade spaces. We are looking for a dynamic, self-driven individual who can take ownership of setting up and scaling our business on these channels from scratch. This is a unique opportunity to play a foundational role in the growth of a new and ambitious brand.

• Make daily outbound calls to buyers and suppliers of Farmart Pantry to track ongoing business operations.

• Check order status, delivery timelines, and payment updates.

• Collect feedback and report any issues, delays, or escalations to the internal operations team.

• Maintain accurate records of calls and updates in the company's internal system.

• Build and maintain good relationships with buyers and suppliers through professional and empathetic communication.

• Coordinate with the sales, supply chain, and finance teams to ensure smooth daily operations.

• Share regular MIS and performance reports with the management team.
  
  

• UG/Graduate in any discipline.

• Prior experience in telecalling, customer service, or inside sales (FMCG/Agri/E-commerce background preferred).

• Excellent communication and interpersonal skills in Hindi and English.

• Strong follow-up, documentation, and coordination skills.

• Basic proficiency in Excel and Google Sheets.

• Self-motivated, disciplined, and able to work in a fast-paced environment.
  
  

What we offer you:

• A flat and transparent culture with an incredibly high learning curve and a swanky informal workspace which defines our open and vibrant work culture

• Opportunity to build and scale a new business vertical from the ground up.

• A dynamic work environment with a focus on innovation and growth.

• Competitive salary and benefits package.

• Opportunity to solve new and challenging problems with a high scope of innovation, complete ownership of the product, chance to conceptualize and implement your solutions

• Opportunity to work with incredible peers and be a part of the Tech revolution

• Most importantly, a chance to be associated with big impact early in your career

If you're interested in exploring potential opportunities at FarMart or would like to have a quick chat, please share your contact number and resume, and I'll reach out to you.