Services Operations Specialist II

Job description

Company and benefits

Job ID

SERVI016362

Employment Type

Regular

Work Style

hybrid

Location

Noida,UP,India

Role

Services Operations Specialist II

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.

Key Responsibilities:

1. Customer Interaction:

• Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters.

• Build strong, long-lasting relationships with customers to enhance overall satisfaction.

• Service Request Handling:

• Receive and process service requests through various communication channels, ensuring prompt and accurate data collection.

• Collaborate with customers to understand their specific needs, preferences, and timelines.

• Maintain meticulous records of service requests and customer interactions.

• Quotation Delivery:

• Work closely with relevant departments to generate precise quotations tailored to customer requirements.

• Ensure timely delivery of quotations to customers and be available for clarifications or additional information.

• End-to-End Ownership:

• Take complete ownership of the service process, from the initial customer request to service delivery and follow-up.

• Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.

• Customer Satisfaction:

• Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality.

• Address and resolve customer complaints or issues to ensure a positive customer experience.

Qualifications and Skills:

• Bachelor's degree or equivalent (business-related field preferred).
• Proven 3-6 years of experience in a customer service or customer-facing role.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Proficiency in customer service software and tools.
• Exceptional organizational and time management abilities.
• High attention to detail and accuracy in documentation.
• Ability to manage multiple tasks and work effectively under pressure.
• Problem-solving skills and the ability to address customer concerns.
• In-depth knowledge of the company's products and services.
• Positive attitude and a commitment to delivering top-notch customer service.

This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.