Operations Support Specialist

2 days ago

Noida, Uttar Pradesh, India GEDU CAREERS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Operation Support Specialist

Business Function/Sub Function: IT Infra & Operation

Location: Noida, India

ROLE and RESPONSIBILITIES:

  • To provide a high quality, face to face IT service to staff and students. Not all locations will have students.
  • Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
  • Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GEDU and the students including submission of work.
  • Printing and support for ID card production
  • Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
  • Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
  • Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
  • Working with team members to troubleshoot both complex and routine computer issues.
  • Performing one-on-one computer training on technology, when necessary, with both students and staff.
  • Providing support with password reset issues for both students and staff.
  • Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
  • To be able to perform tests and evaluations on new software and hardware.
  • Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Providing general administration support such as printing, filing, processing and collating information as required by the IT department.
  • Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
  • Travel between campuses may be required to support the needs of the department.

Essential Skills and Experience:

  • High level of customer facing skills to help IT Services provide a friendly, highly competent service to students and staff.
  • Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
  • Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
  • Experience of providing IT Support remotely (by phone, on-line chat) and in person
  • Knowledge of service management systems and ITIL best practice.
  • Knowledge of technical management, information analysis and of computer hardware/software systems.
  • Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
  • Knowledge with implementing, configuring, and testing solutions.

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