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Sr. Operations Manager
2 weeks ago
We are seeking an experienced Senior Operations Manager to oversee and optimize end-to-end operations in our E-Commerce and Digital Marketing business verticals. The ideal candidate will bring strong expertise in e-commerce platforms, performance marketing, operations management, and team leadership. This role requires a results-driven professional with the ability to scale processes, drive efficiency, and align operations with business growth objectives.
Key ResponsibilitiesOperational Management
- Lead day-to-day operations across e-commerce accounts (Amazon, eBay, Shopify, etc.) and digital marketing campaigns.
- Build, streamline, and monitor operational workflows to ensure timely delivery of projects and campaigns.
- Implement process automation, SOPs, and KPIs to enhance efficiency and scalability.
- Coordinate with cross-functional teams (Sales, Marketing, Creative, Finance, IT) to ensure seamless execution.
E-Commerce Management
- Oversee marketplace operations including product listings, catalog management, inventory, and order fulfillment.
- Monitor PPC, promotions, and branding campaigns to maximize sales and ROI.
- Manage client accounts, ensuring smooth communication and performance delivery.
- Track and analyze marketplace performance metrics to identify growth opportunities.
Digital Marketing Operations
- Supervise SEO, SEM, PPC, Social Media Marketing, Email Campaigns, and Influencer Collaborations.
- Ensure campaign goals (lead generation, conversions, traffic growth) are achieved within budget and timelines.
- Collaborate with the digital marketing team to optimize performance and ROI.
- Monitor analytics dashboards and provide actionable insights to leadership.
Team Leadership & Development
- Manage, mentor, and grow a team of e-commerce executives, account managers, and digital marketing specialists.
- Drive performance reviews, training programs, and capability building for the operations team.
- Foster a culture of accountability, innovation, and continuous improvement.
Client & Stakeholder Management
- Act as a point of escalation for clients and stakeholders regarding operations.
- Maintain strong client relationships, ensuring alignment with their expectations.
- Provide regular performance updates and strategic recommendations to leadership.
Compliance & Risk Management
- Ensure compliance with marketplace policies, data privacy regulations, and digital marketing standards.
- Proactively identify risks (operational, financial, compliance) and implement mitigation strategies.
Qualifications & Skills
- 5–12 years of experience in Operations, with significant exposure to E-Commerce and Digital Marketing.
- Proven experience in managing operations for marketplaces (Amazon, eBay, Shopify, Walmart, etc.) and digital marketing projects.
- Strong analytical skills with expertise in Google Analytics, marketplace dashboards, and marketing performance tools.
- Excellent leadership, team management, and client relationship skills.
- Strong understanding of financial planning, budgeting, and cost optimization.
- Ability to thrive in a fast-paced, high-growth environment.
Why Join Us?
- Opportunity to lead operations in fast-growing E-Commerce and Digital Marketing verticals.
- Exposure to global clients and leading marketplaces.
- Dynamic work culture with a focus on innovation and growth.
- Career advancement opportunities in a leadership role.
Job Types: Full-time, Permanent
Pay: ₹35, ₹70,980.95 per month
Work Location: In person
