Sr. Executive Order Management

3 days ago

Noida Sector Noida Uttar Pradesh, India Kiara Infotech Full time ₹ 5,00,000 - ₹ 6,00,000 per year

Job Title: Order to cash -Sr. Executive (Order Management) – Night Shift (Male Candidate- English speaking is must)

Location: Sector-62, Noida

Job Type: Full-time, Night Shift (6:30 PM to 4 AM)

Experience: 5-6 years

Key Responsibilities:

  • Order Management: Important and Main Task
  • Receive, review, and process customer orders, ensuring they comply with terms and agreements.
  • Coordinate with the sales, inventory, and logistics teams to confirm product availability and delivery timelines.
  • Ensure proper documentation for each order (e.g., purchase orders, sales agreements).
  • Order Fulfillment & Shipment Coordination:
  • Track and manage the order fulfillment process to ensure timely and accurate deliveries.
  • Coordinate with the logistics team to manage shipping details and address any delays or issues.
  • Communicate with customers about delivery schedules, tracking information, and potential delays.
  • Billing & Invoicing: Basic Knowledge required only
  • Prepare and send accurate invoices based on completed orders and delivery details.
  • Ensure that all invoices reflect correct prices, taxes, discounts, and terms of payment.
  • Resolve any billing discrepancies in collaboration with finance and sales teams.
  • Accounts Receivable & Payment Collection: Basic Knowledge
  • Monitor outstanding invoices and follow up with customers for timely payments.
  • Manage and apply payments received from customers accurately in the system.
  • Handle cash application, ensuring payments are matched to corresponding invoices.
  • Credit Management: Basic Knowledge
  • Review customer credit limits and assess the financial risk associated with new or large orders.
  • Coordinate with the finance team to set appropriate credit terms and policies for customers.
  • Address overdue invoices by initiating collections processes or engaging in negotiations.
  • Customer Relationship Management: Important Task
  • Serve as the point of contact for customers regarding orders, billing inquiries, and payment status.
  • Resolve customer issues related to orders, deliveries, and payments efficiently and professionally.
  • Maintain positive relationships with key customers to ensure smooth transactions and repeat business.
  • Reporting & Analysis:
  • Generate regular reports on order status, payment collections, overdue invoices, and cash flow.
  • Track key performance indicators (KPIs) for the O2C process, such as Days Sales Outstanding (DSO).
  • Identify process bottlenecks and recommend improvements to streamline operations.
  • Compliance & Documentation:
  • Ensure all O2C activities comply with company policies, legal requirements, and industry regulations.
  • Maintain accurate records of all transactions, including contracts, purchase orders, and communications.

Key Requirements:

  • 5-6 years of experience in order processing, O2C, order management executive, or a similar role.
  • Male candidate preferred due to the nature of the shift.
  • ERP, CRM etc software experience.
  • Excellent verbal and written communication skills in English are a must.
  • Ability to work during night shifts.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Problem-solving mindset and proactive approach to managing operational challenges.

What We Offer:

  • Competitive salary and benefits
  • Opportunity for growth within the company
  • A dynamic and supportive work environment
  • pls note that we don't provide Cab facility so candidate must be having his own vehicle.

How to Apply:

Please send your updated resume to with the subject line "Application for Sr. Executive-Order Management – US Shift."

Job Type: Full-time

Pay: ₹50, ₹60,000.00 per month

Work Location: In person

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