Business Manager

Job Description
Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

Limitless Impact
We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here's what you will get to experience as an Airtel employee:

You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Sales Business Manager

Designation Business Manager

Job Code

Function Sales

Sub-Function Enterprise

Location Circle

Level/Grade Senior Manager/DGM

Position Description

The purpose of this role is to set, allocate and achieve vertical sales and revenue targets, for either voice or data solutions, at the regional level. The role will be responsible to act as a bridge between Airtel and the client to nurture/develop a relationship for mutual benefit and increasing market share.

Organizational Relationship

Reporting To Head – Airtel Business

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly – 1 to 6

Indirectly – –

Key Responsibilities & Accountabilities
Increase Revenue from Data, Mobile & Fixed line Business

Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.

Develop Enterprise Account based strategy i.e., understanding the existing telecom solutions and proposing solutions to maximize share of business.

Understand the business, market needs and the competitive environment of the client.

Enhance Customer Experience and Delight

Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control.

Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.

Build the relationship with the customer by helping the customer get the best customized solution s/he can get.

Account Penetration and Account Planning

Ensure account planning for the accounts and map the goals of the account and ensure coverage within the account both in terms of the breadth & width of the account.

Help move the account over the continuum and get certification from the customer.

People Management

Review and monitor performance of team members on an ongoing basis and provide requisite developmental support/ inputs.

Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization.

Develop the team and update their knowledge base to cater to the organizational need.

Recommend trainings as required for team member development.

Monitor employee satisfaction through attrition and engagement scores.

Chart out a clear talent development plan and identify and groom team members for higher responsibilities.

Own and manage a strong people connects at all levels across the organization.

Knowledge, Certifications and Experience

Education Qualification MBA or an equivalent degree, most preferably with a B.E. / B. Tech degree

Total Experience

Sr Manager: 6 – 8 years' experience in the B2B space

DGM: 8 – 10 years' experience in the B2B space

Preferred Domain: B2B Sales Experience in Telecom / Technology, leading a team of 4-6 Key Account Managers

Certifications required (if any) XX

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Key Account Managers, Other Business Managers and Circle Business Heads.

External Client's Middle and Senior Management, including CXOs.

Skills and Competencies

Technical Competencies

Commercial Acumen

Enterprise / Carrier Product Knowledge

Key Account Planning & Management

Long-term and Short-term Strategizing

New Age Consultative Selling

Network Understanding

Relationship Building

MS Office Suite

Interpersonal Skills

Leadership and Behavioural Competencies

Customer Obsession

Collaboration & Influence

Ownership Mindset

Leaders Building Leaders

Learning Agility

Navigating Change

Execution Excellence