Helpdesk Support Engineer 2

5 days ago

Bengaluru, Karnataka, India Point72 Full time US$ 90,000 - US$ 1,20,000 per year

A Career with Point72's Technology Team

As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.

Our Technology Infrastructure team engineers and operates the foundational technology platforms that power all of the firm's applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

What you'll do

  • Deliver outstanding remote customer service and technical support to Point72 employees.
  • Utilize Jira Service Management to document and track all incidents, problems, and requests.
  • Diagnose and resolve technology issues efficiently, providing clear guidance and advice.
  • Engage and escalate complex issues to other support and engineering teams as necessary.
  • Manage and prioritize support requests using ticket tracking platform
  • Educate and empower users through self-service portals and training on new technologies and processes.
  • Create and maintain knowledge-based articles for common issues and solutions.
  • Collaborate with local and off-site technology service providers to enhance service delivery.
  • Provide written documentation, updates, and root cause analysis on technology issues to management as required.
  • Create knowledge-based articles for newly discovered issues.

What's Required

  • Minimum 4 years of experience in client service, desktop support, or technical support roles.
  • Bachelor's degree in technology, computer science, or a related discipline.
  • Proficiency in troubleshooting Microsoft Windows/Apple MacBook systems and Microsoft Office tools.
  • Familiarity with market data and electronic trading platforms such as Bloomberg and Neovest.
  • Ability to work independently and collaboratively within a global team, maintaining composure in high-pressure environments.
  • Strong scripting and automation skills using tools like PowerShell and Splunk are advantageous.
  • Commitment to the highest ethical standards.

About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit

  • IT Helpdesk

    3 weeks ago

    Bengaluru, Karnataka, India Supreme Components International Full time

    Supreme Components International (SCI) is looking for a fast-thinking, technically sharp, and detail-oriented professional to join our team as an IT Helpdesk & Business Operations Support Executive. This is not a typical IT Helpdesk job. Yes, you'll be the first responder for internal IT issues, but you'll also handle Excel-based operational workflows, such...

  • IT Helpdesk

    3 weeks ago

    Bengaluru, Karnataka, India Supreme Components International Full time

    Supreme Components International (SCI) is looking for a fast-thinking, technically sharp, and detail-oriented professional to join our team as an IT Helpdesk & Business Operations Support Executive. This is not a typical IT Helpdesk job. Yes, you'll be the first responder for internal IT issues, but you'll also handle Excel-based operational workflows, such...

  • Technical Helpdesk Administrator

    5 days ago

    Bengaluru, Karnataka, India SourceMash Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Helpdesk AdministratorLocation: BangaloreExperience: 2–7 YearsJob Description:We're seeking a skilled Technical Helpdesk Administrator to provide first-level IT support, troubleshoot hardware/software issues, and manage user access across Windows, Active Directory, and Office 365 environments. The ideal candidate is customer-focused,...

  • Associate- Helpdesk Support

    3 days ago

    Bengaluru, Karnataka, India Aayuv Technologies Full time ₹ 2,74,000 - ₹ 4,00,000 per year

    Position: Associate- Helpdesk SupportLocation: BangaloreReporting to: ManagerSalary Range: 2.74LPA- 4LPAOverview:As an Associate- Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the...

  • Helpdesk Support Engineer 1

    3 days ago

    Bengaluru, Karnataka, India Point72 Full time US$ 90,000 - US$ 1,20,000 per year

    JOB TITLE Helpdesk Support Engineer A CAreer with point72'S TECHNOLOGY TEAM As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting and discovering new ways to...

  • MAC Support Engineer

    1 week ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide...

  • Desktop Support Engineer

    16 hours ago

    Bengaluru, Karnataka, India Artech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesSummary:-Responsible for managing the delivery and support of IT production systems and services. This role involves driving incident, issue, and outage management, performing investigations, and ensuring timely restoration of services to minimize business disruption.Key Responsibilities:-Provide desktop support for hardware, software,...

  • Quality Analyst Helpdesk

    16 hours ago

    Bengaluru, Karnataka, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & Responsibilities:Review and analyze Helpdesk cases, feeds, and end-to-end interactions.Identify adherence and non-adherence to quality standards and best practices.Provide constructive feedback to Helpdesk agents for performance improvement.Develop and maintain quality assurance documentation and reports.Participate in quality initiatives and process...

  • Helpdesk Technician L1

    7 days ago

    Bengaluru, Karnataka, India EOS Full time US$ 90,000 - US$ 1,20,000 per year

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along...

  • Senior Helpdesk Manager Position

    4 days ago

    Bengaluru, Karnataka, India beBeeHelpdesk Full time ₹ 25,00,000 - ₹ 30,00,000

    Job Title: Helpdesk ManagerWe are seeking an experienced professional to lead our Tier 1 HR helpdesk team. The ideal candidate will have a strong understanding of various core HR Operations and be proficient in Voice, Emails and Chat Operations.About the Role:The Helpdesk Manager will be responsible for managing Tier 1 HR related queries from client...