Associate Service Specialist

Nurture. Farm Services is a venture by United Phosphorus Ltd (UPL), established with an objective to contribute services to improve Indian farming by providing solutions to optimize farm productivity through innovative and cost-effective new technology of spray operations.

Payroll- Utkarsh Services Pvt. Ltd.

The Associate Service Specialist is responsible for managing credit collection calls to distributors and telesales activities. The role requires effective communication skills to handle a diverse customer base and ensure timely resolution of issues. Proficiency in primary and secondary languages is essential to cater to regional customer needs.

Key Responsibilities:

Credit Collection:

• Proactively contact distributors via phone or email to remind them of overdue payments and negotiate payment timelines.
• Assess the creditworthiness of distributors and identify potential risks of delayed payments.
• Provide detailed account summaries, including outstanding balances, payment history, and applicable penalties.
• Maintain accurate and up-to-date records of all payment-related communications in the CRM system.
• Collaborate with the finance and legal teams to escalate cases of persistent non-payment and assist in legal or arbitration processes.
• Develop strategies to reduce aging accounts receivables and minimize default rates.

Telesales:

• Conduct high-volume outbound calls to pitch products or services to prospective and existing customers.
• Identify customer needs through active listening and provide tailored solutions or offers.
• Keep updated with product knowledge, features, and current promotions to ensure accurate information delivery to customers.
• Follow up on leads generated through marketing campaigns and convert them into sales.
• Build a pipeline of prospective clients by maintaining regular communication and ensuring their future business needs are met.
• Handle objections effectively and provide persuasive arguments to close sales deals.
• Record customer details, sales activities, and feedback accurately to track progress and refine sales strategies.

Customer Communication & Issue Resolution:

• Address payment-related queries from distributors with patience and professionalism.
• Act as the first point of contact for customers regarding product/service inquiries, complaints, or feedback.
• Resolve disputes over payment discrepancies by investigating account records and providing clear explanations.
• Ensure customer concerns are resolved promptly and escalate complex issues to the relevant department.
• Develop rapport with customers to foster trust and long-term relationships.

Reporting & Analysis:

• Prepare and share detailed daily, weekly, and monthly reports on collections and sales performance.
• Track KPIs such as collection success rate, sales conversion rate, and call metrics (e.g., number of calls made, average handling time).
• Identify trends in late payments or declining sales and suggest actionable strategies for improvement.
• Monitor the efficiency of scripts or communication methods and recommend updates to enhance results.

Person Profile:

Educational Qualification:

• Bachelors/ masters in agriculture from reputed university

Knowledge and Experience

• Experience: 2-4 years of experience in telesales and credit collection calling.
• Languages:
• Primary Speaking and Reading Telugu, Tamil, Kannada (Mandatory)
• Secondary – Hindi (Optional)
• Read and Write- English (Mandatory)
• Technical Proficiency: Basic knowledge of CRM software and MS Office tools.
• Prior having collection and Telesales calling experience.
• Communication Skills: Excellent verbal communication and persuasive skills.
• Problem-Solving: Strong ability to manage and resolve customer issues effectively.
• Goal-Oriented: Demonstrated ability to meet and exceed sales and collection targets.