HR Service Delivery Associate

2 days ago

Pune, Maharashtra, India Wolters Kluwer Full time US$ 80,000 - US$ 1,20,000 per year

About the Role:
As an HR Service Delivery Representative, you will play a vital role in supporting the HR function by managing various operational tasks and providing essential HR services. You will be involved in processing complex HR transactions and delivering high-quality service to employees.

Responsibilities:

• Process payroll, benefits, and other HR transactions efficiently.

• Handle more complex employee inquiries and resolve issues.

• Update and maintain employee records with accuracy.

• Ensure compliance with HR service standards and procedures.

• Support HR program administration, including benefits and compensation.

• Collaborate with IT to troubleshoot and resolve system issues.

• Assist in developing procedures for handling HR transactions.

• Participate in process improvement initiatives.

• Prepare and analyze standard HR metrics and reports.

• Provide support during audits and compliance reviews.

Skills:

• Advanced Attention to Detail: Ensuring accuracy in more complex transactions.

• Strong Communication Skills: Effectively handling employee inquiries and escalations.

• Intermediate HR Knowledge: Understanding of advanced HR concepts and practices.

• Problem-Solving: Capable
of resolving operational and administrative issues.

• Customer Service Excellence: Commitment to delivering exceptional service.

• Data Management: Proficiency in maintaining and updating HR records.

• System Navigation: Familiarity with HRIS and other specialized HR software.

• Organizational Skills: Efficient handling of multiple tasks and prioritizing work.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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