Area Service Manager

2 weeks ago

Delhi NCR Surat, India Omega Seiki Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives
  • Analyzing customer and dealer satisfaction data to identify customers and authorized dealers' expectations in terms of service and support.
  • Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs)
  • Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown
  • Maintain daily vehicle breakdown records, service records and spare records
  • Conducting routine maintenance work like replacing fluids, mechanical checks, etc. to increase vehicle functionality and longevity
  • Conduction software upgrade activity, CAN Data collection or other vehicle level diagnostics.
  • Inspecting vehicle parts and analysing customer complaint registration to diagnose issues accurately and create a plan of action in terms of repairs, maintenance, and upgradation
  • Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions
  • Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines
  • Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.

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    21 hours ago

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    Surat, Gujarat, India Bajaj Finance Full time ₹ 15,00,000 - ₹ 28,00,000 per year

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    Surat, Gujarat, India Intexso Biochem Full time ₹ 8,00,000 - ₹ 12,00,000 per year

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