IT Remote Support

2 days ago

Chakan Mahalunge Phata Pune, India Excel IT Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Exp- 4 yrs.

CTC- Based up on current salary.

Job Location- Chakan, Pune.

Notice period- Immediate Joiner-15 days.

Bus (selected route) canteen is free

JD for IT Service Desk Profile

An IT Remote Engineer is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

We are looking for a competent Desktop Remote Engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Require good Experience in Troubleshooting IT SKILLS. Also required basic experience in Firewall, Servers, Active Directory.

Skills Required-

  • Proven experience as a It Support or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Customer-oriented and cool-tempered

  • Remote Desktop Support

    7 days ago

    Kolkata, Pune, India Krazy Mantra HR Solutions Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled professional with 4 to 8 years of experience to join our team as a Remote Desktop Support (RDS) specialist in Kolkata and Pune. The ideal candidate will have a strong background in providing technical support and troubleshooting issues.Roles and ResponsibilityProvide remote desktop support to clients, including troubleshooting...

  • Remote Desktop Support

    1 week ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 27799 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Remote Desktop Support**: - Description: **Area(s) of responsibility**: - About Birlasoft: - Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends...

  • Software Support Engineer

    2 weeks ago

    Pune, India Actabl Full time

    We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets...

  • Remote Desktop Support

    15 hours ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 27263 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Remote Desktop support**: - Description: **Area(s) of responsibility**: About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain...

  • Workday Support Lead

    4 days ago

    Pune, Maharashtra, India Innovative Talent Solutions Full time

    Company OverviewInnovative Talent Solutions is a specialized recruitment firm based in Delhi NCR with a dedicated team of professionals from reputed organizations We provide customized manpower solutions to various industries ensuring superior performance and high levels of truthfulness and speed Our services extend to the United States of America as well...

  • Remote Desktop Support Administrator

    2 weeks ago

    Pune, Maharashtra, India Capgemini Full time

    **Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • Field Support Engineer

    3 hours ago

    Pune, Maharashtra, India Total IT Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Field Support Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...

  • Remote Desktop Support

    2 weeks ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 29634 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Remote Desktop Support**: - Description: **Area(s) of responsibility**: **Responsibilities**: - Manage and update the desktop environment, including patches, updates, and security measures. -...

  • Remote Desktop Support

    1 week ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 27064 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Remote Desktop Support**: - Description: **Area(s) of responsibility**: About Us: Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for...

  • Customer Support

    2 days ago

    Pune, Maharashtra, India ReWise Analytics and Technologies Full time

    We are seeking a smart, enthusiastic, and experienced Customer Support & Success Associate for our Maintenance team. You should have a passion for helping others succeed and the desire to create high-impact enablement solutions that will allow us to improve the way we support our customers. **What You’ll Be Doing** - Assisting & troubleshooting customer...