Remote Desktop Support

5 days ago

Hinjawadi Pune Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 29634
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

**Title**:Remote Desktop Support**:

- Description:

**Area(s) of responsibility**:
**Responsibilities**:

- Manage and update the desktop environment, including patches, updates, and security measures.
- Develop and implement solutions to improve the end-user computing experience.
- Create and maintain documentation for systems, processes, and procedures.
- Train and assist users in utilizing computer equipment and software effectively.
- Collaborate with IT teams and vendors to resolve complex technical issues.
- Ensure compliance with company IT policies and security protocols.
- Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
- Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
- Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune.
- Deploy software updates, patches, and security configurations across Mac devices.
- Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows.
- Provide advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity.
- Manage device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems.
- Support onboarding and offboarding processes, including account setup and device deployment.
- Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution
- Assist in the implementation of new technologies and upgrades to enhance the end-user experience.
- Monitor system performance and provide recommendations for improvements.
- Knowledge of networking fundamentals, including VPN, firewalls etc
- Administer and monitor identity services, such as Active Directory, Azure AD, or other IAM platforms.
- Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password management systems.
- Troubleshoot and resolve issues related to access control and user authentication.
- Familiarity with directory services (e.g., Active Directory, LDAP) and cloud-based identity solutions (e.g., Azure AD, AWS IAM).

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