Software Support Engineer

2 weeks ago

Pune, India Actabl Full time
We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Start with People : We are in the hospitality business and hospitality starts with people. Being : We are responsible for building relationships, earning trust, and having fun. Champion Innovation : We compete in the game of change and win through innovation. Software support engineers with Actabl provide technical expertise to escalated support issues. Expert knowledge on our database structure to create custom reports as well as export requested data
Use SQL and queries to research customer issues where analysis requires access to databases.
Act as the escalation point for issues needing further investigation beyond initial support.
Work closely with the Implementation team.
Ideal Skills & Experience:
Strong SQL or database skills
Experience working with JIRA, Salesforce, or any other enterprise CRM tool.
Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support ) for issue resolution.
Strong knowledge of web standards.
Solid communication, listening, and English writing skills.
We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. This is a remote position and will be located in India . The role requires a reliable internet connection and a suitable home office setup to ensure productivity and effective communication.
Travel : Occasional travel may be required for team meetings, conferences, or training sessions. This could include both in-state and out-of-state travel.
Driver’s License : A valid driver’s license may be required for travel purposes.
ADA Compliance : The company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations to perform your job duties, please inform your manager or the HR department.
This position may require Saturday and / or Sunday daytime hours.

We are a hybrid friendly workplace headquartered in lower downtown Denver with office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe.

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