
Customer Relations Manager
7 hours ago
Company Description
Healthy-O-Me is a cloud kitchen based near Magarpatta City, Pune, delivering organic, farm-fresh, and nutrient-rich meals to your doorstep. We specialize in a variety of wholesome, exotic offerings including salads, high-protein low-carb options, smoothies, sandwiches, wraps, pasta, soups, and post-workout meals.
Key Responsibilities:
- Handle and respond to customer queries and leads received through WhatsApp, Instagram DMs, and phone calls in a professional and timely manner.
- Maintain lead records and track conversations in CRM tools or internal trackers.
- Understand customer needs and provide accurate product/service information.
- Follow up with potential leads to ensure higher conversion rates.
- Coordinate with the operations team to ensure smooth order processing and customer satisfaction.
- Share regular reports on lead status, conversions, and feedback from customers.
- Build a positive brand presence through personalized customer interactions.
Requirements:
- Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).
- Prior experience in customer service, tele-calling, or social media lead handling is preferred.
- Ability to multitask and manage multiple leads simultaneously.
- Basic knowledge of WhatsApp Business, Instagram Business, and CRM tools.
- Strong persuasion and relationship-building skills.
Location:
Pune
Work Mode:
Hybrid
Compensation:
2-2.5 LPA
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