IT Demand Manager

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit

Introduction:

The IT Demand Manager works in IT's Enablement organization, reporting to the Director of IT Enablement, and is responsible for driving the assessment and full disposition within IT of IDEAs which are submitted by GlobalFoundries' business organizations. The IT Demand Manager utilizes expertise and coordination skills to ensure that Demands are managed to IT policy and that key performance indicators are met.

Essential Responsibilities:

• Growing knowledge of assigned business groups, including key stakeholders and multi-year strategies, pain points and opportunities

• Reviewing the business-submitted IDEAs to validate that the request is clear, the due date and priority has a rationale, and the business value or risk of no action is documented.

• Manage all actions in the Service Now Demand record and move through the various stages per IT's policy.

• Ensure that IT will understand the business request, using text, PowerPoint, Word or other ways to visualize the concept.

• Assign tasks to impacted IT teams to drive the assessment of the request. This can be alignment to IT strategy, the level of effort by hours or days, the availability of resources with the needed skills, network and firewall considerations, compliance, and if services, software or hardware needs to be purchased to fulfill the request.

• Once the assessment is complete, reviewing the summary and response to the requested delivery date with the business submitter. If all parties agree, drive the review and approval based on the size and strategic importance of the request.

• Add the Demand to IT's capacity tracker, and ensure that the Demand is fulfilled by the agreed-upon due date, providing status updates to the business requestor as needed.

• Ensure performance to the Key Performance Indicators, and institute a closed-loop process of continuous improvement to improve cycle times.

Other Responsibilities:

• Drive continuous improvement initiatives, and work to mature Demand Management and adjacent processes

• Develop roadmaps, or any other tools to drive awareness of changes to business strategy or current environment

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications:

• Bachelor's degree in Business, Information Technology, or a similar field of study, or at least 5 years in similar role, with the same or greater level of responsibilities.

• IT knowledge; is considered a technology professional who has a broad range of IT skills and experience with a variety of IT functions. Experienced in aligning business requirements to the supporting systems.

• Experienced with compliance, audit, governance, with proven ability to assess and communicate risk

• Ability to learn about the business and translate into IT high-level requirements, and grow both as needed by changing business strategy and IT technologies.

• Excellent written and verbal communication skills

• Proven ability to work with senior leadership, with advanced skills on reading the audience or stakeholder and customization approach to work for them

• Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures.

• Great analytical, critical thinking and problem-solving abilities

• Ability to deal with ambiguity and develop solutions to an organization's challenges in a holistic and future-thinking manner; must be able to design for tomorrow

• Strong ability to perform requirements analysis, document options, and create standardized process flows in an easy-to-follow manner

Preferred Qualifications:

• Willingness to travel, possibly international. Will be limited, but possible.

• Proficiency in Power BI, Microsoft Office, including Excel, Teams, Word, Outlook, PowerPoint, and SharePoint.

• Business Analyst skills, specifically requirements analysis, monitoring, reporting

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. For new hires, the appointment is contingent upon the provision of a copy of their COVID-19 vaccination document, subject to any written request for medical or religious accommodation.