Client Engagement Executive/Trainee

2 days ago

Cochin, Kerala, India Analytix Arabia Management Consultant pvt ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position: Client Engagement Trainee

Overview:

We are seeking a proactive and detail-oriented Client Engagement Trainee to support our client relationship management and sales activities. This entry-level role is ideal for individuals who are eager to build a career in business development and client servicing. You'll play a key part in enhancing client satisfaction, identifying new service needs, and supporting internal teams to ensure seamless delivery.

Key Responsibilities:

  • Communicate with existing clients via chat, email, and phone to assess satisfaction and identify opportunities for additional services.
  • Understand client requirements and prepare customized proposals and quotations.
  • Follow up on proposals to increase conversion rates and support deal closures.
  • Spot upselling and cross-selling opportunities based on client workflows and business needs.
  • Coordinate with the Accounts team to ensure timely payments and follow up on outstanding invoices.
  • Work closely with the front-end and delivery teams to maintain consistent, high-quality client engagement.
  • Maintain accurate and up-to-date records of client interactions, proposals, sales activities, and feedback.
  • Assist the sales team in identifying new revenue opportunities and nurturing leads.
  • Learn internal tools, systems, and workflows to ensure alignment between client expectations and service delivery.

Required Skills & Attributes:

  • High attention to detail with strong organizational and time-management skills.
  • Excellent verbal and written communication skills.
  • A customer-first mindset with a proactive and positive attitude.
  • Ability to collaborate effectively with cross-functional teams.
  • Eagerness to learn and grow in a dynamic, fast-paced environment.
  • Familiarity with CRM tools and Microsoft Office is a plus.

Qualifications:

  • Bachelor's degree (completed or currently pursuing) in Business Administration, Marketing, Communications, or a related field.
  • Prior internship or project experience in client servicing, sales support, or account management is a plus.

Job Types: Full-time, Fresher

Work Location: In person

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