Service Relationship Manager-Small Business Enterprise-Sales

1 week ago


Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Description

Service Relationship Manager - Small Business Enterprise-Sales

Roles and Responsibilities

  • Ensuring customer's closure request is processed timely
  • Coordinate with relevant team to ensure correct resolution
  • Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support 
  • Execute best practices to ensure reduction in complaints and errors
  • Display ownership in handling service requests of customers with accurate resolution
  • Update MIS/Reports accurately with details required
  • Contribute towards improvement in TAT and NPS
  • Take ownership in additional activities to drive team performance


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