Sr. Front Office Executive
11 hours ago
Job Summary:
The Senior Front Office Executive is responsible for supervising front desk operations, ensuring smooth patient handling, managing staff schedules, and maintaining high service standards. The role requires excellent communication, leadership, and customer-service skills.
Key Responsibilities:
- Oversee day-to-day front desk operations and ensure timely patient registration, billing, and discharge processes.
- Supervise and guide front office staff, ensuring adherence to hospital policies and service quality.
- Handle escalations, patient queries, and complaint resolutions professionally.
- Coordinate with departments such as Nursing, Billing, OPD, TPA, and Emergency for seamless workflow.
- Monitor appointment scheduling, queue management, and patient flow.
- Ensure accurate documentation, record maintenance, and MIS reporting.
- Train new front office staff and conduct periodic performance reviews.
- Maintain cleanliness and discipline at the front desk and waiting areas.
- Assist in cash handling, daily reconciliation, and audit compliance.
- Support management in implementing new processes and improving patient experience.
Required Skills & Qualifications:
- Graduate in any stream.
- Minimum 3–5 years experience in front office operations (hospital experience preferred).
- Strong communication, interpersonal, and team-handling skills.
- Proficiency in hospital management software (HIS) and MS Office.
- Ability to multitask, manage pressure, and maintain professionalism.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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