Front Office Executive

4 days ago

Varanasi Uttar Pradesh, India Hotel Alokah Kashi Full time

**Key Responsibilities**:

- Greet guests warmly upon arrival and provide assistance throughout their stay.
- Manage check-in and check-out processes smoothly and efficiently.
- Maintain guest records, process payments, and ensure accurate billing.
- Address guest queries, complaints, or special requests promptly and professionally.
- Coordinate with housekeeping and other departments for room readiness and guest requirements.
- Monitor lobby area to ensure a welcoming and professional environment.
- Maintain confidentiality of guest information and adhere to hotel policies.
- Promote hotel facilities and upsell services to maximize guest satisfaction and revenue.
- Prepare daily reports and assist in front desk administration

**Skills & Qualifications**:

- Bachelor’s degree/diploma in Hotel Management or equivalent preferred.
- Proven experience in front office, customer service, or hospitality roles.
- Proficiency in hotel management software (PMS), MS Office, and booking systems.
- Strong communication and interpersonal skills.
- Pleasant personality, well-groomed, and professional demeanor.
- Ability to multitask and handle pressure in a fast-paced environment.
- Problem-solving attitude and strong attention to detail.

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Hotel: 2 years (preferred)

**Location**:

- Varanasi, Uttar Pradesh (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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