Area Collections Manager
4 days ago
Key Result Areas
Supporting Actions
Achieve collections targets
- Minimize credit losses for portfolio
- Drive higher resolution rates.
- Daily monitoring and regular reviews of delinquent portfolio
- Work with non-performing defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring
- Monitor customer accounts, flagging likely cases of default or delayed payment
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Compliance and audit
- Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABCL as well as its customers
- Participate in periodic audits of the collections teams
Customer escalations and complaints
- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
Relationships:
Relationship Type Frequency NatureInternal
Regional Collections Manager / Area Collections Manager
Daily / regular
Portfolio update and alignment of strategy and activities
Credit/ Policy Teams
Weekly
Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.
Legal Team
As needed
Escalations, customer complaints
External
Collections Agencies and Vendor Partners
Regular
Visits / discussions on portfolio; Reviews, case updates, exception reporting
Customers
As needed
Escalations and follow-ups
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