Area Collections Manager

4 days ago

Guwahati India Turno Full time

Job Description Job Summary: We are seeking a highly experienced and results-driven Area Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment. Key Responsibilities: - Develop and implement effective collections strategies to maximize recoveries and minimize losses. - Build and maintain relationships with customers to understand their needs and concerns. - Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans. - Lead and manage a team of collections professionals to achieve collections targets and objectives. - Provide coaching, training, and development opportunities to team members to enhance their skills and performance. - Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections. - Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner. - Identify and mitigate potential risks associated with auto loan collections, such as fraud and default. - Prepare and submit regular reports to senior management on collections performance, trends, and issues. - Analyze collections data and trends to identify areas for improvement and optimize collections processes. Requirements: - Bachelor's or Master's degree in Business, Finance, or a related field. - 8+ years of experience in collections, preferably in the commercial vehicle/auto loan industry. - Proven track record of success in managing collections teams and achieving collections targets. - Excellent leadership and communication skills. - Strong analytical and problem-solving skills. - Ability to work in a fast-paced and dynamic environment. - Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

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