Front Office Associate

2 hours ago

Pune, Maharashtra, India Hotel Sanket Inn Full time ₹ 1,57,000 - ₹ 2,97,090 per year

*Vacancy for Front Office* Associate –

*Hotel Sanket Inn* Wakad .Pune

*(Remuneration Best As per knowledge)*

*Job Description:*-

  • Welcome and great guests in a warm and professional manner
  • Assist guests with check-in and check-out procedures
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and requests, including room preferences and special arrangements
  • Ensure accurate billing and process payments from guests.
  • Coordinate with housekeeping and other departments to address guest needs.
  • Respond to guest feedback and resolve issues in a timely and satisfactory manner.
  • Maintain a neat and organized front desk area
  • Answer phone calls and direct inquiries to the appropriate department

*contribute to a positive and welcoming atmosphere for guests.

*Requirements and Skills*

  • Previous experience in hospitality, customer service, or a related field is a plus
  • Excellent communication and interpersonal skills.
  • Attention to detail and organizational abilities.
  • Ability to handle guest issues with professionalism and empathy.
  • Knowledge of hotel reservation systems and point-of-sale software is a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • High school diploma or equivalent.
  • Problem-solving skills and the ability to handle multitasking in a fast-paced environment.
  • Eagerness to contribute to a positive guest experience.
  • Team player with a customer-focused mindset

Contact

Job Type: Full-time

Pay: ₹13, ₹24,725.42 per month

Work Location: In person

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