Manager - Sales, Client Servicing And Operations

About Us :

kristalball smart solutions pvt. ltd is a fast growing start up bringing innovative products to the market. Our first product kristalball AI for hospitality empowers the hospitality industry to maximize margins & ROI through smarter inventory management & supply chain analytics. Our powerful AI & SMART tech. significantly improve productivity & profitability. Top hospitality venues comprising marquee hotels and bar chains are already availing margin and ROI benefits of kristalball in 'reimagining hospitality'.

We are building a winning team of risk-takers, innovators, problem solvers & relationship builders who are passionate about customer-centricity & technology that improves business outcomes. If you are skilled, driven, and eager to be part of a growing business, we want you on our team.

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About the Role :

This is a critical role instrumental to driving new customer acquisitions and ensuring existing customer delight and retention. This role is responsible for developing and executing structured processes, tools and strategies for identifying, acquiring and retaining target customers while optimizing team resources. This role will be part of the founding team and will offer a tremendous career experience spanning sales, customer service, product & tech.

About the Candidate :

We are looking for a dynamic, motivated, self-starter who thrives in a fast-paced, results-oriented environment and will contribute to building a high performing BD organization. Prior track record of successful BD experience with B2B, Product Sales, Hospitality or AlcoBev Industry is preferred.

Role Expectations :

New Customer Acquisition : (KRA : Growth in # of Client)

• Develop & execute an effective sales and marketing outreach plan that optimizes sales efforts for faster lead conversions.
• Develop & execute an effective low cost, high impact distribution strategy. Identify multiple distribution channels & develop strategic growth partners in markets of choice.
• Proactively identify new customers, lead engaging Product Demos ( in-person or virtual ) & follow up to closure & onboarding. Be accountable for healthy conversion ratios.
• Own the proposal process: identify customer's needs, develop win themes, and produce complete proposals.
• Assess the competitive landscape, track key market trends and developments and work with the team to ensure kristalball is always one step ahead of the market.

1. Account Management : (KRA : Client Retention & Satisfaction)

• Be accountable for successful kristalball deployment, training, onboarding and maintenance requirements.
• Provide excellent customer service including administrative support and smooth communications for existing customers. Ensure prompt resolution of any issues. Maintain proactive feedback loops.
• Track & communicate improvements in client metrics and prepare monthly, quarterly and annual insights for client consultations.
• Draw patterns from client usage/data to aid future product development and AI journey.
• Conduct UATs of the product before it goes to clients. Work with the technology team on QA & product enhancements.
• Drive usage of relevant product features for stakeholders within the client group.
• Implement internal productivity tools for the BD & Account Management teams.

Marketing & Communication: (KRA : Customer acquisition or retention, Unique & Creative Communication that builds greater relevance for kristalball within the hospitality and tech ecosystem)

• Develop creative, effective marketing collaterals & channels. These can be for client acquisitions, retention or awareness building programs for the ecosystem. These may include presentations, data analytics, videos, website & social media updates & other.
• Product Demo Material and Delivery, Product user manuals to be up to date, Come up with creative ways for enhancing customer onboarding & training that are scalable.
• Develop & execute on a calendar of opportunities for marketing activities that support lead generation.
• Create customer delight in interactions - verbal, written.
• Effectively plan, execute & communicate on sales & customer retention deliverables.

Research & Innovation : (KRA : Innovative, Implementable Ideas on product or market success)

• Contribute to new innovation via. research & recommendations on trends impacting our customers across business & technology.
• Connect the dots between evolving customer needs & our product journey. Provide valuable input into product development.
• Be Innovative and contribute to a culture of Innovation at kristalball.

Skill & Behaviour Expectations :

• Problem Solver: Exceptional problem-solving abilities, Creative and analytical thinking to tackle any challenges & find effective solutions.
• Communicator: Excellent verbal and written skills to convey complex concepts to any audience. Have the ability to think on their feet.
• Team Collaborator / Leader: Ability to fit in with diverse teams, adapting to different dynamics and styles.Strong relationship skills, empathy, adaptability and a collaborative spirit. Team leadership capabilities.
• Adaptable & Resilient: Embracing change, learning new areas, technologies, and bouncing back from setbacks.
• Detail-Oriented: Highly organized with excellent attention to detail, Excellent work quality, spotting potential issues early and ensuring resolutions based on a sharp ability to draw & communicate relevant insights from numbers / data as well as a thorough evaluation of the pros and cons of potential solutions.
• Executor: 'Gets the job done' on time & on quality, delivers against commitments consistently and maintains open channels of communication.
• Visionary: Ability to visualize the longterm picture and plan ahead.
• Continuous Learner: A perpetual student of business, technology & people, eager to grow and stay ahead of trends.
• Ownership & Reliability: Dependable, Reliable, Trust worthy and High Integrity. Can be trusted to make the right decisions in any situation. Entrepreneurial mindset, willing to roll up their sleeves to achieve key objectives even if it is outside the job description.
• Flexibility : Must be willing to travel intra city, inter city. Flexible to work late nights or weekends when required, based on client or business requirements.

Qualifications & Experience :

• Bachelors or Masters Degree in Business, Commerce, Hotel Management or Engineering (with a passion or experience in sales or business development.)
• Prior experience of 4 to 8 years in startups, hospitality sales or SAAS/ Product B2B sales is an advantage.
• MultiLingual - Knowledge of local languages, Hindi & multiple languages is an advantage.
• Owning your own vehicle is an advantage.
• Prior team management experience.
• Proficient in MS office / Canva / Google docs. Etc.