Customer Relationship Manager

4 days ago

Jubilee Hills, Telangana, India DesignFirst Homes Pvt ltd Full time ₹ 25,00,000 - ₹ 30,00,000 per year

We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to strengthen relationships with our clients and drive customer engagement and retention. The ideal candidate will be responsible for analyzing customer interactions, optimizing the CRM system, and implementing strategies to enhance the overall customer experience.

Key Responsibilities Customer Engagement & Retention

  • Develop and execute customer relationship strategies to improve satisfaction and loyalty.
  • Maintain strong relationships with customers, addressing inquiries and resolving issues efficiently.
  • Implement customer feedback programs to gather insights and enhance services.

CRM System & Data Management

  • Manage and optimize the CRM platform (Salesforce, HubSpot, Zoho, etc.) to ensure data accuracy and efficiency.
  • Monitor and analyze customer data and behavior to identify trends and opportunities for growth.
  • Ensure customer segmentation is effectively applied for personalized marketing and engagement.

Collaboration & Strategy Implementation

  • Work closely with sales, marketing, and customer support teams to align strategies and enhance the customer journey.
  • Develop targeted marketing campaigns based on customer insights.
  • Assist in the automation of customer workflows and communication to improve efficiency.

Performance Tracking & Reporting

  • Define and track KPIs such as customer retention rates, engagement metrics, and satisfaction scores.
  • Generate reports on customer interactions and CRM performance for management.
  • Provide recommendations for process improvements based on data-driven insights.

Qualifications & Skills

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Proven experience in customer relationship management, customer success, or account management.
  • Hands-on experience with CRM software (Salesforce, HubSpot, Microsoft Dynamics, Zoho, etc.).
  • Strong analytical skills with the ability to interpret customer data.
  • Excellent communication and interpersonal skills to foster strong relationships.
  • Ability to work cross-functionally with sales, marketing, and support teams.
  • Knowledge of customer retention strategies and best practices.
  • Familiarity with email marketing, automation tools, and data privacy regulations (GDPR, CCPA) is a plus.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)

Work Location: In person

  • Customer Relationship Manager

    5 days ago

    Jubilee Hills, Telangana, India 4f5010d1-6879-49bd-8dad-e9fa5ec8d571 Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Position: Customer Relationship Manager (Female)Location: HyderabadWork Mode: Office (On-site)Shift: Day Shift (10:00 AM – 7:00 PM)Job Overview:We are looking for a dynamic, results-oriented Female Customer Relationship Manager to manage customer interactions from our office. The ideal candidate should excel in communication, sales, and...

  • Customer Relationship Manager

    2 weeks ago

    Jubilee Hills, Telangana, India Limescreen Entertainment & Productions Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.Roles & Responsibilities-Achieve growth and hit...

  • Customer Relationship Manager – Sales Team

    4 days ago

    Jubilee Hills, Telangana, India EMentor Enterprises Private Limited Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship Manager – Sales TeamLocation: Jubilee Hills, HyderabadEmployment Type: Full-timeDepartment: SalesJob Overview:Reddy and Reddy Matrimony is seeking a motivated and experienced Customer Relationship Manager (CRM) to join our Sales Team. The ideal candidate will be responsible for engaging with clients, understanding their...

  • inside sales/ customer support executive

    7 days ago

    Jubilee Hills, Telangana, India Shivkan Business Services Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Key Responsibilities:Make outbound calls to prospective clients using provided scripts.Explain product features and provide accurate information to customers.Respond to inbound customer queries and resolve issues promptly.Maintain and update customer databases and call records.Generate sales leads and ensure follow-ups for conversions.Build positive...

  • Admissions and PR Manager

    5 days ago

    Jubilee Hills, Telangana, India 3e3fa01b-535e-4cd6-bfef-d79dd57e9994 Full time ₹ 35,00,000 - ₹ 70,00,000 per year

    Key Performance Indicators (In line or better than the preceding 5-year trend)· Achievement of student enrolment targets (linked to Marketing plan)· Improved home-school communications between staff and parentsIncrease in positive school survey results (linked to Academics team)Improvement in school ranking in Hyderabad, Telangana and IndiaLevel of...

  • Customer Support Internship- Customer Onboarding/Training

    5 days ago

    Jubilee Hills, Telangana, India Torios Solar Full time ₹ 2,40,000 per year

    Responsibilities:Manage and ensure the successful onboarding of new clients.Collect and validate connectivity specifications from Clients.Giving the product demonstration to the client based on requirements and training purposes after onboarding.Ability to assist multiple clients simultaneously through various channels and chat platforms.Utilizing...

  • Marketing Manager

    2 weeks ago

    Jubilee Hills, Telangana, India Krishna Jewellers Pearls & Gems Private Limited Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Job Title: Marketing ManagerCompany: Krishna Jewellers Pearls & Gems Pvt. Ltd.,Location: Exhibitions LocationJob Type: Full-timeJob Overview:Krishna Jewellers Pearls & Gems is seeking a dynamic and results-driven Brand Manager / Marketing Manager to lead the promotion and marketing efforts aimed at attracting customers and creating strategic tie-ups with...

  • BDM (Business Development Manager)

    5 days ago

    Jubilee Hills, Telangana, India RAD Studio Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Responsibilities:* Manage client relationships* Drive business growth through strategic planning* Expand revenue streams* Lead sales & marketing initiatives* Maximize profitabilityJob Type: Full-timePay: ₹40, ₹70,000.00 per monthWork Location: In person

  • Store Manager

    7 days ago

    Jubilee Hills, Telangana, India Lil Looms Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We're Hiring at Lil LoomsJoin our kidswear brand as a Store Manager and be part of a fun, fashion-forward team.Responsibilities:Handle stock and inventoryAssist customers and showcase our collectionManage sales and billingOversee day-to-day store operationsLocation: HyderabadJob Type: Full-time (in-store role)Experience: 2–4 yearsRequirements:Responsible,...

  • Business Development Manager

    4 days ago

    Jubilee Hills, Telangana, India Classess Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    We are looking for a strategic and results-oriented Business Development Manager (BDM) to drive the growth of our Academic solutions As a BDM, you will be responsible for identifying new business opportunities, building and nurturing relationships with key stakeholders in the education sector, and developing strategies to expand our market presence. Your...