Customer Support Internship- Customer Onboarding/Training
10 hours ago
Responsibilities:
- Manage and ensure the successful onboarding of new clients.
- Collect and validate connectivity specifications from Clients.
- Giving the product demonstration to the client based on requirements and training purposes after onboarding.
- Ability to assist multiple clients simultaneously through various channels and chat platforms.
- Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout.
- Identify other products and services for existing clients by maximizing their education on products and ensure revenue goals are met.
- Role maintaining, driving the CSAT & reviews.
- Achieve call center performance objectives personally and as a team.
- Delivery of the highest degree of courtesy and professionalism towards customer inquiries.
- Collaborate and work with internal groups.
- Other duties may be assigned as required.
Requirements:
- Street smart, self-driven, self-motivated
- Have a proactive mindset
- Fluent in English
- Excellent communications skills
- Added advantage if know a couple of regional languages
- Ownership
Job Type: Internship
Contract length: 3 months
Pay: Up to ₹20,000.00 per month
Application Question(s):
- Willing to join on immediate basis
- Years of experience in Customer support & Onboarding , Training
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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