Assistant Manager

2 days ago


Mumbai City District, India Kotak Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc.
  • Identify customer needs and service accordingly
  • Update our internal database with information about technical issues and useful discussions with customers
  • Co-ordination with other internal teams/departments to provide customer resolution to their query or request
  • Inform customers about new features and functionalities and Promote digital channels of service
  • Timely Follow up with customers to ensure their queries and technical issues are resolved
  • Maintain customer centricity at the core of all transactions
  • Support a positive work place environment adhering to organizational policies

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