
Hiring MIS at GIC
6 days ago
We at ICICI Lombard GIC are hiring candidate for MIS at our head office in Mumbai-Prabhadevi
Job Purpose:
To manage and oversee all operations-related activities at the branch, ensuring smooth functioning, compliance with regulatory standards, and high-quality customer service.
Key Responsibilities:
- Oversee end-to-end policy processing, endorsements, renewals, cancellations, and document handling while ensuring adherence to defined TATs and accuracy.
- Resolve walk-in and escalated customer queries, coordinate with internal departments, and maintain high levels of customer satisfaction.
- Ensure adherence to IRDAI guidelines, internal policies, and SOPs; support audit processes and ensure timely closure of audit points.
- Manage branch operations staff, provide training, and ensure continuous development to improve productivity and service quality.
- Generate daily/weekly/monthly MIS reports, track KPIs, and suggest operational improvements to enhance branch efficiency
Key Skills & Competencies:
- Strong understanding of general insurance operations
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on accuracy and compliance
- Ability to manage teams and multitask in a fast-paced environment
Qualifications & Experience:
- Graduate/Postgraduate
- 2-4 years of experience in insurance operations, preferably in a branch setup
Regards,
Ashish Sonavane,
ICICI Lombard GIC
HR Team
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