Hiring MIS at GIC

7 days ago

Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We at ICICI Lombard GIC are hiring candidate for MIS at our head office in Mumbai-Prabhadevi

Job Purpose:

To manage and oversee all operations-related activities at the branch, ensuring smooth functioning, compliance with regulatory standards, and high-quality customer service.

Key Responsibilities:

  • Oversee end-to-end policy processing, endorsements, renewals, cancellations, and document handling while ensuring adherence to defined TATs and accuracy.
  • Resolve walk-in and escalated customer queries, coordinate with internal departments, and maintain high levels of customer satisfaction.
  • Ensure adherence to IRDAI guidelines, internal policies, and SOPs; support audit processes and ensure timely closure of audit points.
  • Manage branch operations staff, provide training, and ensure continuous development to improve productivity and service quality.
  • Generate daily/weekly/monthly MIS reports, track KPIs, and suggest operational improvements to enhance branch efficiency

Key Skills & Competencies:

  • Strong understanding of general insurance operations
  • Excellent communication and interpersonal skills
  • Detail-oriented with a focus on accuracy and compliance
  • Ability to manage teams and multitask in a fast-paced environment

Qualifications & Experience:

  • Graduate/Postgraduate
  • 2-4 years of experience in insurance operations, preferably in a branch setup

Regards,

Ashish Sonavane,

ICICI Lombard GIC

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