MIS Lead

Job Description

Job Title: MIS Lead - L3

Req Id: 71752

City: Mumbai

State/Province: Maharashtra

Posting Start Date: 6/18/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Role Purpose

The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.

Do

• Develop and lead accurate MIS Management & Reporting within the Service Line
• Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
• Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
• Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
• Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
• Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
• Develop and implement standardized MIS procedures across all business applications.
• Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
• Address and prioritize ad-hoc report requirements
• Ensure zero non-compliances on process audit on data security and compliance
• Enhance and maintain tools and systems for efficient MIS generation and reporting system
• Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
• Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
• Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
• Recommend and implement new technology solutions to improve team/ employee productivity.
• Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness
• Ensure efficient allocation of work and drive capability within team
• Setup focused team resources to the respective client/ account basis expertise & experience
• Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind
• Conduct training on MIS activities, tools, analytics and process knowledge to increase team expertise
• Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions
• Drive the focus of the team on quality and adherence to data security and compliance processes

• Responsible for invoice management across clients/ accounts
• Follow up or seek approval from management/ delivery to seek timely invoices as per contract
• Timely submission of invoices to the client as defined in the MSA and SOW
• Provide information required and resolve any invoicing issues raised by the client​​​​​​​

​​​​​​​​​​​​​​

• Team Management
• Resourcing
  • Hire adequate and right resources for the team
• Talent Management
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition
  • Drive diversity in leadership positions
• Performance Management
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team

Deliver

No.

Performance Parameter

Measure

1.

MIS Management and Reporting

Quality of Analysis

Zero errors in reports

Zero non-conformance on timelines with respect to the client/ stakeholder requirements

2.

Stakeholder Management

Customised dashboards as per client and functional requirements

Zero or planned outages

Zero escalations on data reporting

Resolution of escalations

Zero non-conformance on security or compliance requirements

3.

Team Management

Team attrition %, Employee satisfaction score

Mandatory Skills: IT Operations Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.