Urgent Hiring

16 hours ago

Mumbai, Maharashtra, India OM Careers Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities

Operational / Process Management

  • Oversee all branch-level operational functions: teller operations, cash handling, vault management, ATM operations (on-site/off-site), locker operations.
  • Manage account operations opening/closing accounts (including time deposits), premature closures, account documentation/KYC etc.
  • Ensure that transaction processes (NEFT, RTGS, other payments) are handled in compliance with bank policies. Monitor MIS & reporting: generate, validate, and submit operational reports on time; track exception reports, unresolved transactions, discrepancies.

Risk, Compliance & Controls

  • Ensure adherence to all regulatory guidelines (banking regulations, AML/KYC, internal audits, etc.) Self-audit and perform internal checks to reduce errors, fraud, income leakage; follow up on outstanding items.
  • Enforce operational standards, policies, and procedures; ensure staff is aware of updates in policies.

Cost / Resource Management

  • Assist in budgeting / controlling branch expenses: vendor / AMC payments, lease deeds, ATM maintenance etc.
  • Optimize resource utilization — both human (staffing, scheduling) and physical (cash, stationery, security).

Customer Service & Quality

  • Ensure high level of customer satisfaction: timely resolution of customer complaints / queries.
  • Uphold service quality and turnaround times (TAT) for branch operations.

Support Business & Sales

  • Support branch growth by enabling crossselling of bank products through operations staff, referrals etc.
  • Assist the Branch Head / Sales team in campaigns, promotions from an operations perspective (making sure operational readiness).

Team Management

  • Manage operations staff: hiring, training, performance appraisal, motivation.
  • Ensure staff are aware of compliance, process changes, best practices.

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