Customer Delight Associate

1 week ago


Gurugram Hyderabad, India Panarkis Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About the Role

We are looking for young, energetic, and empathetic problem-solvers who can delight customers at every interaction. This is not just a customer service role its about having the curiosity, emotional intelligence (EQ), and drive to solve problems while keeping the customer first, always.

Key Responsibilities

  • Handle customer queries via calls, emails, or chat with empathy and professionalism.
  • Understand customer issues, analyse, and provide effective solutions.
  • Maintain accurate records of interactions and resolutions.
  • Collaborate with internal teams to ensure smooth customer experiences.

Requirements

  • 0–2 years of experience in customer service or a related field.
  • Strong communication skills in written and spoken English.
  • Fluency in any regional language is a plus (but not mandatory).
  • Analytical mindset with the ability to think on your feet.
  • Customer-first approach and high emotional intelligence (EQ).
  • Open to work in rotational shifts (day/night) and 5 days/week with 2 rotational week-offs.

Why Join Us?

  • Be part of a dynamic, growth-driven team.
  • Learn new skills while working on challenging customer problems.
  • Opportunities to grow within the organisation.
  • Positive, energetic, and collaborative environment.


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