Customer Support Associate

**ASSOCIATE - CUSTOMER DELIGHT**

**PLEASE APPLY ONLY IF ARE STAYING OR LIVING IN GURGAON**

**ABOUT US**

Datacultr is a global Digital Operating System for debt collections, it drives Collection Efficiencies,

Reduces Delinquencies and Non-Performing Loans (NPLs). Datacultr is a Digital-Only provider of

Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail,

Telecom and Fintech Organizations since 2019.

Our platform, makes the underserved and unbanked segments viable, for providers of Consumer

Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South

East Asia, Africa and LATAM.

We are head-quartered in Dubai and we have offices in Gurugram, India and Singapore; with our

Development Center based out of Gurugram, India.

**ORGANIZATION’S GROWTH PLAN**

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment face due to restricted access to financing.

We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

**REWARDS & RECOGNITIONS**

JOB DESCRIPTION | DATACULTR

**JOB DESCRIPTION**

**POSITION **- Associate - Customer Delight
**ROLE **- Individual Contributor
**LANGUAGE REQUIRED **- English + Hindi/Tamil/Kannada/Spanish
**WORK LOCATION **- Suncity Success Tower, Sector 65, Gurugram
**WORKDAYS **- 6 days’ Work From Office (Rotational WO’s & Shifts)
**SHIFT TIMINGS **- 24
- 7
**QUALIFICATION **- Minimum 12th pass
**NOTICE PERIOD **- Immediate Joiners only

**PLEASE APPLY ONLY IF ARE STAYING OR LIVING IN GURGAON**

**ROLE**

As a Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

**RESPONSIBILITIES**
- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM.

**KEY REQUIREMENTS**
- 0 - 5 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Smart Freshers good with Communication skills can apply.
- Active Listener.
- Must be proficient in any of the above mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.

JOB DESCRIPTION | DATACULTR

**PERKS & BENEFITS**
- Weekend Working Allowance
- OT Benefits
- Medical Benefits
- Upskilling for free
- Exciting work culture

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Application Deadline: 11/07/2023