Client Acquisition

7 hours ago

Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Position Overview:

The Client Acquisition serves as the primary point of contact for customers post-enquiry or post-sale. The role ensures customer satisfaction by managing communications, resolving queries, coordinating documentation, and providing timely updates throughout the sales and project lifecycle. This position plays a critical role in building long-term customer relationships and enhancing brand credibility.

Key Responsibilities:1. Customer Relationship Management

  • Serve as the single point of contact for clients from booking to possession.
  • Manage all customer interactions—calls, emails, meetings—and ensure prompt and professional responses.
  • Maintain healthy relationships with clients to drive referrals and repeat business.

2. Post-Sales Coordination

  • Coordinate with internal departments (sales, legal, finance, projects, and CRM) to facilitate booking formalities, payment schedules, and documentation.
  • Ensure timely execution and delivery of allotment letters, agreements, and demand notes.
  • Track client payments, send reminders, and assist in collection follow-ups.

3. Query Resolution & Escalation Management

  • Handle client queries, grievances, and feedback effectively and ensure timely resolution.
  • Escalate complex issues to senior management with appropriate documentation and follow-up.

4. Project Updates & Communication

  • Keep clients informed about project progress, possession timelines, and handover processes.
  • Organize site visits, walkthroughs, and customer meets as required.

5. Handover & Possession

  • Coordinate the handover process with the engineering and facility teams.
  • Ensure all documentation, payments, and clearances are complete before possession.
  • Facilitate post-possession services, warranty follow-ups, and defect rectification coordination.

6. Documentation & Reporting

  • Maintain accurate and updated client records in the CRM database.
  • Prepare daily/weekly MIS reports on client communications, issues, and closure status.
  • Support management in audits, data verification, and client satisfaction analysis.

Qualifications & Experience:

  • Education: Bachelor's degree in Business Administration, Marketing, or any related field. MBA preferred.
  • Experience: 2–6 years of experience in client servicing, CRM, or customer support within the real estate sector.
  • Preferred Background: Real estate developers, property consultants, or housing finance institutions.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Customer-centric attitude with strong problem-solving ability.
  • Good understanding of real estate documentation, payment plans, and project processes.
  • Proficiency in CRM software, MS Excel, and reporting tools.
  • Strong organizational and multitasking abilities.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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