Customer Relations Manager

6 days ago

Gachibowli Hyderabad Telangana, India Dr. Marin's Personalized Child Therapy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

*Female Candidate preferred

About the company

Dr. Marin's Personalized Child Therapy is dedicated to supporting children with diverse developmental, emotional, and behavioral needs. We design individualized therapy plans that foster growth, resilience, and confidence, while working closely with families and caregivers to ensure a nurturing and collaborative approach.

Why Join Us?

  • Work in a child-centered, compassionate environment
  • Be part of a supportive and collaborative team
  • Access continuous learning and professional development opportunities
  • Make a meaningful impact on children's lives every day

What We Look For

We are seeking a CRM who must be organized, proactive, and committed to ensuring the smooth day-to-day functioning of the clinic. The ideal candidate should possess strong problem-solving skills, excellent attention to detail, and the ability to effectively balance people management with operational efficiency.

Key Responsibilities

  • Oversee the recruitment process including job postings, screening, interviews, and onboarding.
  • Maintain accurate employee records covering attendance, leave.
  • Supervise facilities, maintenance, and all centre activities to ensure smooth functioning.
  • Maintain supplies, equipment, and facility upkeep; ensure safety, cleanliness, and compliance with health protocols.
  • Track key metrics (patient volume, satisfaction, revenue) and provide actionable insights to improve operations and support expansion.
  • Handle client inquiries, feedback, and complaints; build strong relationships with parents, vendors, and external partners.

Requirements

  • Bachelor's/Master's degree in Human Resources, Healthcare Management, Hospital Administration, Business Administration, or related field.
  • 3–6 years of experience as CRM, preferably in a hospital or clinic setting.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Telugu is a must.

Job Types: Full-time, Permanent

Application Question(s):

  • Are you located in Hyderabad, Telangana?

Education:

  • Bachelor's (Required)

Experience:

  • CRM: 2 years (Preferred)

Language:

  • Telugu (Required)
  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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