Customer Care Executive
2 weeks ago
Inbound Customers care Executive
Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) - Enquiries & transactions related to the products availed by the customer. - Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. - Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. - Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) - Responding to customers with the resolution within the defined TATs.
**Job Type**: Permanent
Pay: ₹17,500.00 - ₹24,155.03 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- Do you speak English, Telugu, Hindi
- Are you ok for Gachibowli
**Education**:
- Bachelor's (preferred)
**Language**:
- Hindi (required)
- English (required)
**Location**:
- Gachibowli, Hyderabad, Telangana (preferred)
Work Location: In person
**Speak with the employer**
+91 7801027439
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