Logistics & Operations Executive (D2C)

4 days ago


Dehra Dūn, Uttarakhand, India Sunfox Technologies Full time

Role Overview:

We are looking for a proactive and detail-oriented Logistics & Operations Executive to manage end-to-end D2C logistics, supplier coordination, shipment tracking, and customer communication. The ideal candidate should have hands-on experience in managing delivery partners, reducing RTO rates, and ensuring smooth order fulfillment.

Key Responsibilities:

  • Track shipments and monitor delivery status to ensure timely fulfillment.
  • Track and manage RTO (Return to Origin) orders and implement strategies to reduce RTO rates.
  • Coordinate and manage multiple suppliers and delivery partners for smooth dispatch operations.
  • Maintain and update operational sheets, reports, and order dashboards.
  • Utilize HubSpot for managing customer interactions, queries, and tracking communication.
  • Oversee end-to-end logistics for D2C orders including order processing, dispatch, tracking, and timely delivery.
  • Communicate with customers regarding order updates, delays, or queries; provide effective resolution.
  • Collaborate with internal teams to streamline operations and improve delivery efficiency.
  • Identify gaps in the process and suggest improvements to optimize logistics performance.

Requirements:

  • 1–3 years of experience in logistics, operations, or D2C order management (preferred).
  • Strong working knowledge of shipment tracking and logistics workflows.
  • Experience in handling RTO and coordinating with courier partners.
  • Proficiency in Excel/Google Sheets; ability to maintain structured data sheets.
  • Familiarity with CRM tools like HubSpot.
  • Excellent communication and customer-handling skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Problem-solving mindset with attention to detail.

Job Type: Full-time

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person



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