Operations Manager

1 week ago

Dehra Dūn, Uttarakhand, India Lunar Astro Vedic Academy Full time ₹ 4,20,492 - ₹ 6,00,496 per year

Job Summary:

The Operations Manager will oversee the day-to-day functioning of the EdTech platform, ensuring smooth coordination between departments, efficient execution of administrative and academic operations, and alignment of company processes with business goals. The ideal candidate has a strong background in administration, excellent organizational skills, and experience working in the education or technology sector.

Key Responsibilities:Operational Management

  • Oversee day-to-day operations including course scheduling, teacher coordination, and student support.
  • Manage logistics for live and recorded classes, webinars, and workshops.
  • Ensure smooth functioning of all online learning platforms and tools.
  • Maintain process documentation and create standard operating procedures (SOPs).
  • Identify bottlenecks and improve workflow efficiency across departments.

Administrative Oversight

  • Supervise administrative staff and manage internal communication between departments (sales, marketing, tech, academics).
  • Oversee vendor relationships, procurement, and resource allocation.
  • Maintain records of enrollments, faculty contracts, and payments.
  • Coordinate with HR for recruitment, onboarding, and performance management.

Student & Faculty Coordination

  • Act as a liaison between students, faculty, and management.
  • Ensure timely communication regarding class schedules, assignments, and student support queries.
  • Manage teacher onboarding, contracts, and payroll in coordination with HR and accounts.

Data & Reporting

  • Track key operational metrics such as enrollments, attendance, completion rates, and customer satisfaction.
  • Generate and analyze reports for management to support decision-making.
  • Work with the tech and marketing teams to align operational data with business growth objectives.

Quality Assurance

  • Ensure high-quality delivery of courses and services.
  • Regularly review feedback from students and faculty to implement improvements.
  • Monitor service standards and compliance with company policies.

Required Skills & Qualifications:

  • Bachelor's degree in Business Administration, Education Management, or related field (Master's preferred).
  • 3–6 years of experience in operations or administration, preferably in an EdTech or education setup.
  • Strong organizational and multitasking skills with attention to detail.
  • Proficiency in MS Excel, Google Workspace, and CRM/ERP tools.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage multiple teams and stakeholders.

Preferred Qualifications:

  • Experience with LMS platforms (Moodle, Thinkific, Teachable, etc.) or internal student management systems.
  • Familiarity with online education processes — course uploads, scheduling, and student engagement analytics.
  • Understanding of digital marketing and sales operations in the EdTech ecosystem.

Key Performance Indicators (KPIs):

  • Operational efficiency (task turnaround time, issue resolution rate).
  • Student satisfaction and retention rates.
  • Reduction in process delays and administrative errors.
  • Team productivity and coordination efficiency.

Job Type: Full-time

Pay: ₹35, ₹50,041.31 per month

Work Location: In person

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