Operations Lead

Job Title:
Operations Lead

Company:
KIWI Kisan Window, Pvt. Ltd.

Location:
Vikasnagar, Dehradun, Uttarakhand

Job Type:
Full-time

KIWI Kisan Window
is seeking a dynamic and experienced
Senior Operations Manager
to lead and streamline our production, warehousing and logistics functions. This role is critical in ensuring seamless flow of operations across our fresh and grocery supply chain, maintaining optimal service levels, and supporting our mission of delivering quality produce to our B2B and B2C customers.

Key Responsibilities:

●     Oversee daily end-to-end Warehouse/Factory and Logistics operations including Inbound, Inventory, Packaging, Quality, Outbound, Transportation,Returns, Purchase, Supply Planning, Shift Planning, Admin & Housekeeping functions.

●     Ensure
customer-centric performance metrics
are consistently met while optimizing operational costs and maintaining a high standard of team safety, discipline, and morale.

●     Drive operational excellence in all warehouse processes, ensuring peak efficiency with complete adherence to
inventory accuracy
, SOPs, and compliance protocols.

●     Monitor and manage
real-time data entry and ERP operations
(preferably ERPNext) ensuring full system visibility of inventory movements, dispatches, and workforce productivity.

●     Lead and manage
on-roll and third-party staff
as per shift rosters; ensure effective manpower planning and performance tracking.

●     Conduct detailed planning for workflow layouts, space utilization, resource allocation, and team scheduling to align with productivity and cost goals.

●     Champion warehouse safety, hygiene, and compliance with all regulatory and legal guidelines.

●     Actively monitor and drive
performance management
and continuous capability development of the operations team, including structured training programs.

●     Identify and implement continuous improvements in
last-mile delivery performance
, warehouse throughput, and turnaround time.

●     Regularly evaluate and improve warehouse KPIs, such as order accuracy, dispatch timelines, shrinkage, and logistics cost per order.

●     Ensure FIFO implementation for all SKUs, and manage expiry-sensitive inventory with precision.

●     Conduct
4M (Man, Machine, Method, Material)
and
5S audits
regularly, ensuring an organized, efficient, and safe work environment.

●     Utilize tools like
5 Why analysis
and
Pareto analysis
for root cause identification and resolution of operational issues.

●     Ensure round-the-clock operational readiness by efficiently managing
rotational shifts
and shift-specific performance metrics.

●     Ensuring smooth and timely operations across labeling, packaging, production output, and distribution to maximize efficiency and effectiveness.

●     
Quality Assurance:
Ensuring high product quality and regulatory compliance across labelling, packaging, and distribution by monitoring label accuracy, packaging defect rates, and adherence to safety standards.

●
Production Coordination
Work with internal and contract teams to manage daily/weekly production planning Ensure quality standards, food safety, and timely batch execution maintain process hygiene and traceability in line with FSSAI norms

Key Skills & Qualifications:

●     Graduate with
4–7 years of hands-on experience
in Factory, Warehouse, Logistics, or Operations, preferably from
E-commerce, Retail, Grocery, or Agritech industries
.

●     Strong execution mindset, result-oriented, self-motivated, and proactive.

●     Proven track record in managing
high-volume inward/production/packing/dispatch operations
under time and resource constraints.

●     Demonstrated
people management skills
with experience handling on-roll and outsourced teams.

●     Comfortable with
ambiguity and fast-paced operations
, and capable of taking ownership to solve real-time challenges.

●     Strong data and analytical skills; proficiency in
MS Excel, Google Sheets, ERP systems (ERPNext preferred), and WMS tools
.

●     Certifications or working knowledge in
Lean, Six Sigma, or TQM
is an added advantage.

What We Offer:

●     Career Growth & Impact: Be part of a fast-growing brand making a mark in the food industry.

●     Innovative Work Culture: Join a team that values creativity, collaboration, and customer-centric solutions.

●     Performance-Based Incentives: Enjoy competitive bonuses and rewards for outstanding sales performance.

●     Continuous Learning & Development: Gain access to mentorship, tools, and resources for career advancement.

Who We Are:

KIWI Kisan Window
is a pioneering and innovative food brand committed to delivering the Healthy Unique Flavours of India to every household. As a bridge between farmers and consumers, we focus on sustainable practices, farmer empowerment, and offering premium, farm-fresh products that celebrate India's diverse culinary heritage.

Our journey has been fueled by a passion for redefining how people experience food—bringing fresh, authentic, and health-focused products to the forefront.
Featured in Shark Tank India Season 4
, we take pride in our entrepreneurial spirit, commitment to excellence, and mission to take handmade to the world.

How to Apply:

• Send your resume and cover letter to
  
  with the subject line
  "Application for Senior Operation Manager - KIWI Kisan Window."
  We look forward to hearing from you