Customer Care Executive

3 days ago

Ichchhapor Surat Gujarat, India ethics group of companies Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Designation: Customer Care Executive – Pharma Warehouse

Location: Ethics Group, Plot. A-23/2&A-24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat – 394510

Experience: 1–4 years (preferably in Pharma / 3PL / Logistics)

Salary: 16k to 20k inhand + PF + Medical + Lunch

Key Responsibilities:

Customer Coordination

  • Communicate with clients regarding order status, dispatch updates, and delivery timelines.
  • Address issues related to short supply, damaged goods, or delayed shipments.
  • Maintain a professional and polite tone in all client interactions.

Mailing & Documentation

  • Draft and respond to client emails accurately and promptly.
  • Share daily dispatch and inventory reports with clients and internal teams.
  • Maintain proper records of communication and service requests.

Excel & Reporting

  • Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).
  • Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.
  • Coordinate with warehouse teams to ensure data reflects real-time stock positions.

Team Coordination

  • Work closely with the warehouse, billing, and dispatch teams for smooth order execution.
  • Escalate unresolved issues to the operations manager or relevant department.

Compliance & Accuracy

  • Ensure all entries and reports are error-free and up to date.
  • Support audit and documentation processes as required.

Skills & Qualifications:

  • Graduate in any discipline.
  • At least 6 month of experience as a customer care executive.
  • Experience of MS Excel.
  • Excellent email drafting and communication skills (English & Hindi/Gujarati preferred).

Interested Candidate may call on:

mobile:

mail:

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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