Genesys Developer

5 days ago

Mumbai, Maharashtra, India Wings Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year


• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.


• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).


• Configure and troubleshoot Genesys software and hardware components.


• Integrate Genesys with Third-party applications and Systems.


• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.


• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.


• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).


• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.


• Strategy Development: Experience developing and deploying strategies in Genesys.


• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.


• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.


• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.


• Working experience on Major Genesys and NICE platform upgrades.


• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.


• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).


• Experience with call recording platforms (NICE, Genesys IR).


• Experience with Genesys Cloud APIs, SDKs and development tools.


• Knowledge on Genesys Cloud security features.


• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:


• Strong and confident knowledge in Contact Center network topology.


• Coordinate with other tech partners like Avaya, network partners and product vendors.


• Knowledge in Siebel CRM Application Integration.


• Familiar with Agile methodologies and related process.


• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.


• Ability to trace and analyze call flows within Genesys strategies.


• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.


• Strategy Development: Experience developing and deploying strategies in Genesys.


• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.


• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.


• Excellent problem-solving skills.

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