
Customer Success Manager
7 days ago
Key deliverables:
- Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio
- Supporting them in leveraging portal to derive tangible process & purchase savings
- Cross sell products offered by company, primarily increasing Hotel penetration
- On-board sister/ subsidiary companies of Parent companies for availing travel services
- Track account performance on daily/ regular basis
- Conducting Quarterly/ half yearly / annual Travel Business reviews
- Monitor profitability of managed accounts & overall portfolio
- To be points person for partners in streamlining and providing solutions in case of issues
- Build strong web of influence within managed corporates
- Ring-fence partnership from competition
- Track & report competition activities to Sales & Business Development Team
- Develop collaborative relationships across teams within and outside market
- Support GM and Vice President to drive a winning culture within the team
Requirements:
- Graduate or PGD with relevant corporate 5 to 7 year sales experience in TMC, Hotel or Airline industry
- Proven track record in sales negotiations and closing skills with clients
- Demonstrated experience in delivering aggressive sales results
- Knowledge of consultative selling techniques within complex product lines and services
- Working knowledge of Corporate Services product lines and industry technology products
- Strong financial acumen
- Strong communication and presentation skills with knowledge on MS word, excel
- Requires strong resilience, high energy and a result driven approach
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