Client Relationship Executive

2 weeks ago

Manesar DelhiNCR, India MNL Gluck Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Relationship Manager

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Manager to build and maintain strong relationships with our clients. The role involves understanding customer needs, ensuring high levels of satisfaction, and acting as a bridge between the company and its customers. You will play a key role in customer retention, problem resolution, and identifying opportunities to grow business.

Key Responsibilities:

  • Develop and maintain long-term relationships with customers.
  • Act as the primary point of contact for client queries and concerns.
  • Understand customer needs and provide tailored solutions.
  • Ensure timely resolution of issues, escalating when necessary.
  • Collaborate with internal teams (sales, operations, support) to deliver customer requirements.
  • Monitor customer satisfaction and implement strategies for improvement.
  • Identify opportunities for upselling, cross-selling, and account growth.
  • GOOD COMMUNICATION SKILLS NEEDED

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