Team Lead

6 days ago


Chennai, Tamil Nadu, India 9363a8d8-eebe-42d3-b468-f7ead8002da2 Full time ₹ 5,00,000 - ₹ 15,00,000 per year
  1. Order & Delivery Management

  2. Ensure all orders are delivered within the defined SLA and meet On-Time Delivery (OTD) targets.

  3. Monitor operational metrics and take timely action to achieve performance benchmarks set by the management.

  4. Delivery Partner Management & Hiring

  5. On-field hiring activities to onboard new delivery boys as per requirement.

  6. Ensure discipline among delivery partners, including timely reporting, grooming standards, and compliance with company policies.
  7. Ensure all delivery boys submit collected cash on time to the client as per the settlement process.

  8. Shift & Attendance Management

  9. Ensure shift adherence of delivery partners.

  10. Maintain proper attendance, rosters, and daily deployment planning.

  11. Operational Escalations

  12. Identify issues which is impacting operations and escalate immediately to the Area Manager, Provide timely updates of operational challenges.

  13. Team Coordination & Reporting

  14. Act as the point of contact between store operations, delivery partners, and the Area Manager.

  15. Share daily reports, highlight gaps, and recommend actions for improvement.

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