Regional Training Manager

Job Title:
Regional Training Manager (Operations)

Career Function:
Operations

Job Family/Subfamily:
Operations – Training & Capability Development

Career Stream/Career Level:
Entry Management

Location:
Kolkata, West Bengal

Reporting To:
Head – Training (Operations)

Travel Required:
25% 50% ☐ 75% ☐

About DHL Blue Dart Express India
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—Blue Dart is where you belong.

Position Overview
The Regional Training Manager (Operations) will deliver and implement training interventions across the region to strengthen adherence to SOPs, improve service quality, and reinforce safety and security standards. Reporting directly to the Regional Operations Head and functionally guided by the Head – Training (Operations), this role will be the bridge between regional operations and the national training framework, acting as an implementation engine with a continuous improvement mindset.

Job Purpose
To drive regional execution of operational training and awareness programs that directly impact service quality, SOP compliance, safety, and shipment security. Alongside training delivery, the role will actively contribute to continuous improvement by identifying gaps, suggesting enhancements, and supporting process optimization to make training more effective and impactful.

Key Roles & Responsibilities
Training Delivery

• Conduct classroom, floor-based, and digital training sessions for staff across hubs, branches, and last mile.
• Deliver refresher training on process adherence, shipment handling, and customer service.
• Partner with Safety & Security teams to conduct awareness sessions on road safety, shipment security, and loss prevention.

Capability Building

• Reinforce compliance to SOPs and service quality standards through targeted training interventions.
• Use innovative tools such as gamification, case studies, and microlearning to improve learner engagement.
• Support rollout of region-specific capability programs aligned with national frameworks.

Assessment, Impact & Continuous Improvement

• Conduct post-training assessments to measure retention and application of knowledge.
• Track improvement in SOP compliance, service quality scores, and reduction in operational errors.
• Provide structured feedback on gaps, recurring issues, and opportunities for improvement to the Head – Training (Operations).
• Recommend practical process improvements and enhancements to training delivery for greater impact.

Collaboration

• Work with regional leaders to identify local training needs.
• Share insights on training effectiveness and regional challenges to improve national frameworks.
• Act as the regional champion for operations capability building and continuous improvement

Qualifications & Experience
Education:

• Graduate in any discipline.
• Diploma/Certification in Training, Facilitation, or Logistics preferred.

Experience:

• 6 - 7 years of experience in training, operations, or capability development within logistics, courier, or supply chain industries.
• Hands-on experience in delivering training programs to frontline or operational staff.
• Exposure to service quality, safety, or SOP compliance training is desirable.

Skills & Capabilities
Technical Skills:

• Knowledge of branch, hub, and last-mile operational processes.
• Familiarity with training delivery tools and digital platforms.
• Ability to contextualize training content for regional and frontline teams.

Key Competencies:

• Strong facilitation and presentation skills.
• Ability to engage diverse audiences effectively.
• Execution-focused, detail-oriented, with strong follow-through.
• Continuous improvement mindset, able to identify and act on opportunities for enhancement.
• Collaborative and able to work with cross-functional stakeholders.

**Key Performance Indicators (KPIs)

Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1

Training Coverage

% of staff trained vs plan in region

2

SOP Adherence

Reduction in deviations linked to training

3

Training Effectiveness

Post-training scores; learner feedback

4

Service Quality Impact

Reduction in SQ defects and complaints

5

Safety & Security

% reduction in accidents, near-miss incidents, losses

6

Continuous Improvement

No. of improvement suggestions adopted; recurring issue closure rate
Why Join DHL Blue Dart?**
When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

• Great Place to Work Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.