Call Manager
2 weeks ago
Location: On-site – Utsavaa, Bengaluru
Job Type: Full-time
Experience: 1–3 years preferred
Industry: Events / Hospitality / Customer Relations
About Us:
We are a premier commercial wedding venue known for delivering exceptional experiences. To elevate our brand presence across digital and print, we are hiring a full-time Designer with strong skills in graphic design and video editing.
Role Overview
We are looking for a Call Manager who will be the first voice of Utsavaa — someone who connects with clients, understands their event needs, and converts inquiries into confirmed bookings.
This role requires excellent communication, confidence, and a customer-first approach. The ideal candidate should be multilingual, persuasive, and capable of presenting Utsavaa's offerings in a compelling and charming manner.
Key Responsibilities
- Handle inbound and outbound calls related to event and venue bookings.
- Communicate effectively with clients in English, Kannada, Telugu and Hindi (knowledge of additional languages is a plus).
- Understand client requirements and guide them through Utsavaa's event packages, features, and facilities.
- Maintain and follow up on leads to ensure timely conversion and closure.
- Coordinate with the on-ground operations and marketing teams for seamless client experience.
- Maintain call records, inquiries, and booking details systematically.
Skills & Qualifications
- Strong communication and interpersonal skills.
- Fluency in English, Kannada, and Hindi.
- Prior experience in customer relations, hospitality, or event management preferred.
- Excellent persuasion and negotiation skills.
- Ability to multitask and maintain a professional tone under pressure.
- Proficiency with basic computer tools (Excel, CRM, WhatsApp Business, etc.).
Why Join Utsavaa
- Be a part of a dynamic, growing brand redefining event experiences in Bengaluru.
- Work amidst a beautiful venue setting surrounded by creativity and celebration.
- Opportunity to learn, grow, and make a tangible impact on our client experience.
Work Mode: On-site, Full-time – Utsavaa, Bengaluru
Salary: As per industry standards (based on experience)
Location:
Utsavaa – Wedding Venue, Electronic City, Bengaluru
Interested candidates are encouraged to apply immediately or call us directly at
Job Type: Full-time
Pay: ₹15, ₹35,521.34 per month
Work Location: In person
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