Account manager

2 days ago

Electronic City Phase I, Karnataka, India islamicly Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Job Title: Account Manager

Location: Electronic city phase 1, Bangalore

Company:

About FlyRemit

is a fast-growing digital payments company specializing in efficient,

secure, and customer-focused global money transfers and payment gateway

solutions. The company is committed to innovation, transparency, and exceptional

service delivery for clients worldwide.

Job Description

We are seeking a detail-oriented and motivated Account Manager to handle client

relationships, onboarding processes, and transaction management within our

payment gateway operations. The role requires close coordination with clients and

internal teams to ensure a smooth operational flow and excellent service standards.

Key Roles and Responsibilities

 Manage client accounts and maintain long-term relationships through

consistent support and communication.

 Conduct client onboarding and account setup in alignment with compliance

requirements.

 Guide clients through KYC verification processes and ensure timely

documentation.

 Handle live transactions and provide training on using Fly Remit's payment

systems effectively.

 Monitor transaction performance and resolve operational issues promptly.

 Conduct periodic training sessions for clients on account management and

system updates.

 Support event data preparation, client retention activities, and calling targets.

 Track client activity and engagement, ensuring high satisfaction and retention

rates.

 Identify upselling opportunities and support the achievement of growth

metrics.

 Collaborate with internal departments to enhance service delivery and

process efficiency.

Eligibility Criteria

 Bachelor's degree in business, finance, commerce, or a related field.

 2–3 years of experience in account management, preferably in the payment

gateway or fintech sector.

 Sound understanding of online payment operations and transaction

processes.

 Proficiency in MS Excel, Word, and other basic office tools.

 Strong interpersonal, communication, and problem-solving skills.

 Ability to manage multiple clients and meet service quality targets under

pressure.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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