Operations Manager – Employee Transportation

Operations Manager – Employee Transportation

Traveltime Mobility India Private Limited

Location: Bangalore

Reports to: Regional Operations Head / Business Head

Experience: 8–14 Years

Education: MBA in Operations / Logistics / Supply Chain (preferred)

Industry: People Mobility (Employee Transport – Cabs, Buses, EV Fleet)

Job Overview

We are looking for a highly skilled Operations Manager to lead and manage large-scale employee transportation operations in Bangalore. The ideal candidate will have strong experience in routing, fleet deployment, driver/vendor management, SLA compliance, safety management, and client coordination across multi-location operations.

This role requires excellent leadership, crisis-handling ability, and the capability to improve operational efficiency for a large transport setup serving IT/ITES, BFSI, and enterprise clients.

Key Responsibilities

1. Daily Transport Operations

2. Lead end-to-end employee transport operations for multiple corporate clients in Bangalore.

3. Manage real-time routing, shift planning, trip monitoring, and on-ground issue resolution.

4. Ensure adherence to pickup/drop timelines, routing efficiency, and vehicle utilization.

5. Oversee command-center operations, GPS tracking, and trip compliance dashboards.

6. Fleet, Vendor & Driver Management

7. Manage a large fleet of cabs/buses (owned + vendor-supplied).

8. Oversee driver onboarding, daily briefings, discipline, grooming, and performance.

9. Ensure timely deployment of vehicles based on shift patterns and demand forecasting.

10. Work closely with vendor partners on fleet availability, pricing, and replacement vehicles.

11. Safety, Compliance & Risk Control

12. Ensure compliance with transport policies, government regulations, and client-specific security norms.

13. Conduct periodic audits of driver documents, vehicle fitness, first-aid kits, emergency tools, etc.

14. Implement safety protocols: female employee safety, GPS compliance, panic button checks, night shifts, etc.

15. Investigate incidents/accidents thoroughly and implement preventive measures.

16. Client Management & Service Excellence

17. Act as the primary operational SPOC for client Admin/HR/Facility teams.

18. Conduct daily/weekly/monthly review meetings, including MIS presentations and SLA updates.

19. Address escalation calls, service deviations, and real-time crisis situations.

20. Ensure high levels of customer satisfaction, retention, and continuous improvement.

21. Team Leadership & People Management

22. Lead a 24/7 operations team including supervisors, dispatchers, routing executives, and ground coordinators.

23. Train and mentor team members on service quality, SOPs, routing software, and client expectations.

24. Maintain discipline, punctuality, and productivity across the operations workforce.

25. Operational Excellence & Continuous Improvement

26. Optimize routing efficiency to reduce cost per trip, dead mileage, and TAT delays.

27. Introduce new SOPs, automation tools, and process enhancements.

28. Reduce escalations through predictive planning and robust preventive strategies.

29. Improve fleet uptime, maintenance schedules, and driver rotation planning.

30. Billing, Documentation & MIS

31. Ensure accurate billing data: trip logs, attendance, rate cards, no-show logs, and kilometrage.

32. Prepare daily/weekly/monthly MIS reports for both internal and client review.

33. Coordinate with finance and client teams for timely billing, validation, and reconciliation.

Required Skills & Competencies

• Strong command over transport routing, vendor management, and fleet operations.

• Excellent leadership and team management abilities in a 24x7 operations environment.

• Strong communication skills with the ability to handle clients at senior levels.

• Proficiency in transport management systems (Routematic, MoveInSync, TMS, etc.).

• Ability to handle crises—breakdowns, no-shows, strikes, driver shortages, accidents, etc.

• Strong analytical, MIS, and problem-solving skills.

• Proficiency in English + Kannada/Hindi preferred.

Preferred Candidate Profile

• 8–14 years of experience in employee transportation / mobility / logistics operations.

• Experience managing large fleets (200–1500 vehicles) and large driver/vendor teams.

• Background working with multi-client setups across IT/ITES/BPO/BFSI.

• Strong experience in SLA-controlled transport operations and client-facing roles.

• Exposure to EV fleet operations and tech-enabled routing is a plus.

Job Types: Full-time, Permanent

Pay: ₹954, ₹1,530,841.96 per year

Work Location: In person