General Manager After Sales

2 weeks ago

Hyderabad, Telangana, India Suri Engineers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

GM After Sales will be responsible for maximizing customer retention and profitability after a sales by overseeing service, handling complaints, and fostering customer loyalty. Key duties include managing a Team, analyzing performance metrics, improving process, and collaborating with other departments to ensure customer satisfaction and meet company objectives. They also handle budgets, warranties, and training for their team.

Role & responsibilities

  • Customer relations: Handle escalated customer complaints, manage warranty claims to ensure high customer satisfaction.
  • Team Management: Lead, hire, train, and evaluate the after-sales team, include service advisors and technicians.
  • Operating management: Oversee daily operations for service, parts and warranty departments to ensure efficiency and compliance with company and manufacturer standards.
  • Performance analysis: Monitor and analyze key performance indicators (KPIs) and service metrics to identify areas for improvement.
  • Sales and Profits: Maximize profitability by selling value-added products and services like extended warranties and service plans, and by ensuring efficient workshop productivity.
  • Strategy and Improvements: Develop and implement after sales strategies, identify opportunities for process improvement, and provide feedback to other departments (like product development and marketing) based on customer insights and market trends.
  • Budget management: Develop and manage the after-sales departments budget, expenses, and resource allocations.

Preferred candidate profile

  • Excellent customer service and communication skills.
  • Strong leadership and team-building abilities.
  • Analytical skills to interpret data and identify trends.
  • Problem-solving skills to handle complex customer issues.
  • Experience with managing budgets and operational efficiency.

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